Processing error at electrify America fast charging stations in Leavenworth

[jasonnewyork]

Hello - I tried to charge my one month old R1S at the fast charging stations in Leavenworth (at the Safeway) and three different stations have me a processing error. The car appears to connect to the pump and the failure occurs when I try to pay. I tried multiple credit cards (amex,, visa debit etc) - and the error didn’t seem to be related to the card. I attached a photo. It was very frustrating so wondering if anyone else has experienced. I tried contacting Electrify America but no response.

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[Mathme]

I haven't seen that particular error however, the on time I called them (my first to DCFC) they were super nice on the phone and since I had a CC on file, were able to authorize the payment remotely once I told them the specific charger I was at.

 

[jasonnewyork]

Thank you good to know. I just created an account for next time. Thankfully I wasn’t in a bind but imagine it would be very stressful if I was very low.

 

[R1Sky Business]

Very adventurous

 

[MountainBikeDude]

Opposite for me in Squamish... Free charging!

 

[UnsungZero_OldTimeAdMan]

It happens. EA chargers usually work better when you initiate charging from the app instead of at the charger. And if you have a subscription and don’t have enough funds preloaded in your EA account, it will fail, refill the preset amount, then work on second or third try. Clumsy.

 

[manitou202]

It happens. EA chargers usually work better when you initiate charging from the app instead of at the charger. And if you have a subscription and don’t have enough funds preloaded in your EA account, it will fail, refill the preset amount, then work on second or third try. Clumsy.

I typically try the EA card in my Apple Wallet first, by scanning the RFID. If that doesn't work then I use the EA App. I've always been able to successfully pay with one of those two methods.

 

[cjust2006]

How did you contact them? You called and no answer?

 

[COdogman]

Opposite for me in Squamish... Free charging!

Same thing happened to me last Thursday in Erie, CO!

 

[NineElectrics]

I've had no problems at the Leavenworth charger as recently as two weeks ago. However, I use the app. to initiate charging.

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