myboodai
Active Member
- Thread starter
- #1
Dear all,
im new to this forum my name is Mohammed from Kuwait, I bought a R1T second hand and shipped it to Kuwait but unfortunately the seller forgot to put the vehicle into shipping mode so when it arrived all of the batteries got drained so I swapped the 12 volt batteries with new ones and the infotainment got back to life but i simply couldn’t charge the vehicle’s large battery its showing a message stating (Critical battery) and i restarted the truck soft and hard restart for more that 10 times but the same issue comes up.
My wall charger shows that the charger is ready with a solid white light and the charging port on the vehicle shows a solid white light when plugged in but it doesn’t charge, i have tried the same with the portable charger and it shows a solid green when plugged in and a solid white light in the charging port but it doesn’t charge, so i called Rivian service center for a possible solution on the phone and all they say to me is to ship the car back to the US for service!!! They don’t realize that even if i do the batteries might also drain because it takes around 2 months to ship the truck due to the bureaucracy and paper work not mentioning the cost and insurance.
im assuming the large battery pack went to sleep and needs to be waken which I obviously dont know how to do, i also think that if i can force update the R1T it would solve the issue but it has to be above 35 miles and im at a flat 0.
i even tried tow charging the vehicle on neutral to wake up the main battery but unfortunately tow charge only works on drive gear and it refuses to go on drive because of the critical battery message.
please have a look at the attached video for more explanation.
i need advice big time even if it means getting a technician to Kuwait for a weekend to get it fixed with a high price.
All advice is welcomed and appreciated
I thank you upfront even if you do not suggest a solution to my ugly situation.
im new to this forum my name is Mohammed from Kuwait, I bought a R1T second hand and shipped it to Kuwait but unfortunately the seller forgot to put the vehicle into shipping mode so when it arrived all of the batteries got drained so I swapped the 12 volt batteries with new ones and the infotainment got back to life but i simply couldn’t charge the vehicle’s large battery its showing a message stating (Critical battery) and i restarted the truck soft and hard restart for more that 10 times but the same issue comes up.
My wall charger shows that the charger is ready with a solid white light and the charging port on the vehicle shows a solid white light when plugged in but it doesn’t charge, i have tried the same with the portable charger and it shows a solid green when plugged in and a solid white light in the charging port but it doesn’t charge, so i called Rivian service center for a possible solution on the phone and all they say to me is to ship the car back to the US for service!!! They don’t realize that even if i do the batteries might also drain because it takes around 2 months to ship the truck due to the bureaucracy and paper work not mentioning the cost and insurance.
im assuming the large battery pack went to sleep and needs to be waken which I obviously dont know how to do, i also think that if i can force update the R1T it would solve the issue but it has to be above 35 miles and im at a flat 0.
i even tried tow charging the vehicle on neutral to wake up the main battery but unfortunately tow charge only works on drive gear and it refuses to go on drive because of the critical battery message.
please have a look at the attached video for more explanation.
i need advice big time even if it means getting a technician to Kuwait for a weekend to get it fixed with a high price.
All advice is welcomed and appreciated
I thank you upfront even if you do not suggest a solution to my ugly situation.
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