HA-Opec
Well-Known Member
- Thread starter
- #1
Well, to catch you up this happened last week:
https://www.rivianforums.com/forum/...00ft-elevation-change.6294/page-2#post-168187
Basically, from what I'm told a coolant line bursted/broke, which caused battery overheating and the truck inability to cool its motors/batteries whatever. Not sure if it is a weak point or defect (which is my main concern if a weak point). This caused the truck to basically brick itself and become unmovable for about 2-3 hours.
Just got a call back from Rivian Service. They have been pretty good at communicating during the ordeal in general, but have been pretty vague about all that has been repaired and what checks or reporting I'll be able to see to make sure everything is back to 100%. Obviously, when a conventional truck overheats it can cause lasting damage to other components/systems that don't necessarily show up right away.
All in all, I've been pretty happy with customer service, short of provding an R1T as a loaner but I'm getting by. New company so I've been trying to be as patient as possible.
Also, sounds like the tow company winched at a bad point and may have tweaked the suspension a little so the service center is trying to get the alignment correct. If all goes well, I should have my R1T back tomorrow, ready for another towing adventure this weekend with my ski Boat. We shall see how it goes!
~5000ln boat/Trailer
~4600' Elevation change
~80 miles
4% Grade for about 17 miles (and it wil be 90-95deg +) at the beginning of the trip which has me a little gunshy now
I may need to make a video blog on this trip, just in case it gets interesting again. I'll be traveling with a couple other trucks that can tow the boat if I get in a pinch again. Fingers crossed we are past this. If need be, I can leave a broken R1T on the side of the road for someone who wants it
https://www.rivianforums.com/forum/...00ft-elevation-change.6294/page-2#post-168187
Basically, from what I'm told a coolant line bursted/broke, which caused battery overheating and the truck inability to cool its motors/batteries whatever. Not sure if it is a weak point or defect (which is my main concern if a weak point). This caused the truck to basically brick itself and become unmovable for about 2-3 hours.
Just got a call back from Rivian Service. They have been pretty good at communicating during the ordeal in general, but have been pretty vague about all that has been repaired and what checks or reporting I'll be able to see to make sure everything is back to 100%. Obviously, when a conventional truck overheats it can cause lasting damage to other components/systems that don't necessarily show up right away.
All in all, I've been pretty happy with customer service, short of provding an R1T as a loaner but I'm getting by. New company so I've been trying to be as patient as possible.
Also, sounds like the tow company winched at a bad point and may have tweaked the suspension a little so the service center is trying to get the alignment correct. If all goes well, I should have my R1T back tomorrow, ready for another towing adventure this weekend with my ski Boat. We shall see how it goes!
~5000ln boat/Trailer
~4600' Elevation change
~80 miles
4% Grade for about 17 miles (and it wil be 90-95deg +) at the beginning of the trip which has me a little gunshy now
I may need to make a video blog on this trip, just in case it gets interesting again. I'll be traveling with a couple other trucks that can tow the boat if I get in a pinch again. Fingers crossed we are past this. If need be, I can leave a broken R1T on the side of the road for someone who wants it
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