Sponsored

Satisfaction level with assigned guide: Helpfulness, Knowledge, Responsivness


  • Total voters
    195

1T2022

Well-Known Member
Joined
Nov 7, 2022
Threads
9
Messages
161
Reaction score
182
Location
NJ
Vehicles
T3YR1T
Clubs
 
My guide wasn't that responsive. But the guy who later stepped in for her was quite good. In my humble opinion, there is no need for guide at all.
Sponsored

 

JerseyGreens

Well-Known Member
Joined
Nov 7, 2019
Threads
3
Messages
637
Reaction score
739
Location
NJ
Vehicles
2023 R1S ADV
Occupation
CAT Property Underwriter
I don't have a guide assigned, so this is a bit of a tangent. But several months ago the chat feature on the website was somewhat useful. I asked for a First Mile and clearly had a real person trying to help. Now all you can get is canned copy-paste answers that aren't even responsive. I just tried to ask some questions and I'm not even convinced it was a real person. Seemed more like bad AI with limited response-tree options.
ChatGPT
 

JerseyGreens

Well-Known Member
Joined
Nov 7, 2019
Threads
3
Messages
637
Reaction score
739
Location
NJ
Vehicles
2023 R1S ADV
Occupation
CAT Property Underwriter
Does anyone know the difference between a Guide and an Adviser? Is the latter a Supervisor?
 

Rivdog

Well-Known Member
First Name
Chris
Joined
Nov 14, 2022
Threads
8
Messages
385
Reaction score
876
Location
Oregon
Vehicles
2023 R1T
Kellee N is my guide and was very responsive. Always emailed back within about 1 business day and provided accurate information.
 

atebit

Well-Known Member
First Name
Bob
Joined
May 3, 2022
Threads
26
Messages
1,042
Reaction score
1,202
Location
PA
Vehicles
R1T, Porsche Boxster
Clubs
 
I think you need a “generally met expectations” choice in between your first two choices. My guide “met expectations”, nothing really more or less, so “stellar” doesn’t apply.
 

Sponsored

Thedude

Well-Known Member
Joined
Oct 28, 2022
Threads
4
Messages
992
Reaction score
1,712
Location
Colorado
Vehicles
R1T
They’re just salesmen/women by a different name. Just like any other dealer brand some will be extremely competent, some just ok and some will suck. Mine was just ok, usually answered every second or third email or text sent and did an ok enough job to not get complained about.
 

goldburger

Well-Known Member
Joined
Feb 5, 2022
Threads
16
Messages
1,487
Reaction score
1,689
Location
Los Angeles
Vehicles
2022 R1T
FWIW Rivian does a survey 30 days into ownership and guide feedback is a part of that.
 

cjones1130

Well-Known Member
Joined
Feb 22, 2022
Threads
8
Messages
234
Reaction score
258
Location
Georgia
Vehicles
2017 Audi Q7 , 2023 Red Canyon Rivian R1T
I have no complaints about my guide, Kyle. He has always responded within a day (via text) and answered the very few questions I asked him. He always granted me shop access within within a week after I requested it.
 

R1Tom

Well-Known Member
First Name
Tom
Joined
May 19, 2022
Threads
36
Messages
2,331
Reaction score
3,009
Location
Wisc
Vehicles
Riv R1T
Occupation
Sales
I have had two guides and both were amazing. Best customer service I have received in general, in a long time.
 

Sponsored

NashvilleR1S

Well-Known Member
First Name
Chris
Joined
Jan 11, 2021
Threads
16
Messages
337
Reaction score
491
Location
Nashville
Vehicles
2023 R1S, 2022 Pilot
Occupation
Cinematography
My guide BryceB is the best. Super knowledgable and helpful. Very easy to communicate with through SMS.
 

RivianRiverRat

Well-Known Member
First Name
Greg
Joined
Mar 9, 2022
Threads
4
Messages
102
Reaction score
91
Location
Athens AL
Vehicles
2021 Tesla 3, 2022 Rivian R1T
Occupation
Civil Engineer
Olivia D is my guide and has always been helpful and responsive. I haven’t asked a ton of questions but then that’s what this place is for 😎😎😎
The home delivery out of Atlanta to north Alabama was excellent
 

DTown3011

Well-Known Member
Joined
Jun 7, 2022
Threads
28
Messages
1,660
Reaction score
2,190
Location
Denver, CO
Vehicles
Rivian R1T
So strangely I had a guide reassignment as of this morning - not going to complain!
 

Rivianbob

New Member
First Name
Biren
Joined
Jan 8, 2023
Threads
0
Messages
1
Reaction score
0
Location
Chicago
Vehicles
R1t
My guide JustinS was useless. I had to switch from max pack to regular pack and he had no information on if a max pack r1t would be built and this was in December 2022. Also for questions on the tonneau cover which I still haven’t received after taking delivery in December 2022 he has no updates
Sponsored

 
 




Top