Classics2Exotics
New Member
- First Name
- Ryan
- Joined
- Nov 3, 2022
- Threads
- 1
- Messages
- 2
- Reaction score
- 5
- Location
- Denver, CO
- Vehicles
- 2022 Tesla Model X, 2012 Fisker Karma
- Thread starter
- #1
As someone that has been driving EVs for a decade, I can truly tell you Tesla has changed from the best to worse. Tesla in 2013 WAS an amazing car company ran by people who cared about their customers and really knew what customer service should be. Tesla's customer retention was something only comparable to Lexus in the 90s. Fast forward to 2018 & the Model 3. Sales & Service have been a nightmare since. Why? Lack of Communication & Customer Care/Attention. Yes, I am a #formerTeslaFanBoy.
Which brings me sadly to Rivian.
I am a July 2019 reservation holder for an R1S since I could make a choice. I, like most of you, have received little to no clear & HONEST communication from anyone at Rivian. I have emailed them several times to find they have no information but that I should receive a communication from a guide in a couple of weeks. At that time, my R1S was due in June/July 2022. Then it moved to Sept/Dec and now I'm April-June 2023???? For a 7/2019 Reservation holder?!? No guide contact still as well.
Which brings me to this: SAME EXACT SPEC that I have ordered. EXACT! To a 2020 Reservation holder, who didn't even want it of course.
LINK TO AUCTION:
https://carsandbids.com/auctions/3O7DBGYz/2022-rivian-r1s-launch-edition
This is one of many examples that Rivian is not a customer first company when it comes to prioritizing the selling of its vehicles when reservation placers that are 6 months after mine are receiving vehicles. How many more people ahead of me also got skipped so this guy could flip his?
Now I'm sure you are saying, well, it must be your location to a service center? I live in the Denver metro, so no.
When I asked Rivian what's the reason for the change from June/July 22 to April/June 23 and how customers with reservations that were in 2020 get vehicles ahead of ones made in 2019, I get no straight answers. Instead, I get responses like "that we’re still experiencing supply chain constraints, not just with the vehicle but also with trucking and the rail system." Which really doesn't answer my question and honestly comes across as if they don't have a clue and/or do not care. I have done the R1T & R1S test drives. The representative from Rivian said that she would reach out to Rivian and get some answers. I never heard anything back from anyone... Right out of Tesla's playbook. At least when Tesla gives me a delivery range, they make it happen, even back 10 years ago.
RIVIAN... buddy, pal, friend, please get your stuff together. You are failing us (and all that stock I bought is too) #RivianSadBoy
Which brings me sadly to Rivian.
I am a July 2019 reservation holder for an R1S since I could make a choice. I, like most of you, have received little to no clear & HONEST communication from anyone at Rivian. I have emailed them several times to find they have no information but that I should receive a communication from a guide in a couple of weeks. At that time, my R1S was due in June/July 2022. Then it moved to Sept/Dec and now I'm April-June 2023???? For a 7/2019 Reservation holder?!? No guide contact still as well.
Which brings me to this: SAME EXACT SPEC that I have ordered. EXACT! To a 2020 Reservation holder, who didn't even want it of course.
LINK TO AUCTION:
https://carsandbids.com/auctions/3O7DBGYz/2022-rivian-r1s-launch-edition
This is one of many examples that Rivian is not a customer first company when it comes to prioritizing the selling of its vehicles when reservation placers that are 6 months after mine are receiving vehicles. How many more people ahead of me also got skipped so this guy could flip his?
Now I'm sure you are saying, well, it must be your location to a service center? I live in the Denver metro, so no.
When I asked Rivian what's the reason for the change from June/July 22 to April/June 23 and how customers with reservations that were in 2020 get vehicles ahead of ones made in 2019, I get no straight answers. Instead, I get responses like "that we’re still experiencing supply chain constraints, not just with the vehicle but also with trucking and the rail system." Which really doesn't answer my question and honestly comes across as if they don't have a clue and/or do not care. I have done the R1T & R1S test drives. The representative from Rivian said that she would reach out to Rivian and get some answers. I never heard anything back from anyone... Right out of Tesla's playbook. At least when Tesla gives me a delivery range, they make it happen, even back 10 years ago.
RIVIAN... buddy, pal, friend, please get your stuff together. You are failing us (and all that stock I bought is too) #RivianSadBoy
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