R1TCentralMa
Well-Known Member
- Joined
- May 10, 2023
- Threads
- 13
- Messages
- 125
- Reaction score
- 100
- Location
- Massachusetts
- Vehicles
- R1T
- Occupation
- Computer Sci Stuff
- Thread starter
- #1
I ask this not as a means to bash the Riv team, instead possibly help them improve. Yes we want them to improve the software, hardware, quality, QC process, and there are many threads on those subjects. To me the interactions we have trying to resolve issues can make or break any company, especially a new one.
I would like my future interactions with their support team, either remotely or in person, to be as good or better than when I stop at a Chick-fil-A. I have never had one of their employees show me they were having a bad day. That says a lot to me.
From what I have read the lack of communication is a big issue, at times 2+ days before feedback, an update is provided on a car that is being serviced. This should not happen.
If I missed a post that addresses this, please point me there.
The scheduled "delivery" of my R1T is June 10th.
I would like my future interactions with their support team, either remotely or in person, to be as good or better than when I stop at a Chick-fil-A. I have never had one of their employees show me they were having a bad day. That says a lot to me.
From what I have read the lack of communication is a big issue, at times 2+ days before feedback, an update is provided on a car that is being serviced. This should not happen.
If I missed a post that addresses this, please point me there.
The scheduled "delivery" of my R1T is June 10th.
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