What happens if you move outside a service area?

[aAlpine]

I'm just curious if anyone's gone through this yet, since it seems like there are many non-serviceable areas across the US (and 90%+ of Canada). How would service issues be handled? I guess for smaller issues, like QC failures, it's on the customer to bring in the vehicle to a service center and pay for a rental? What about something major and the car dies? Will Rivian pay for a flatbed tow?

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[jjswan33]

No personal experience but FWIW I would assume they would have to, warranty has no limitation for geography except being in the US, even the rental I assume would still be covered. Only hassle would be taking it to service on your own in the event of minor issues like you mention.

 

[shipdriver]

Good question!
Seems to me to be the flip side of the “how long will us aging preorder holders (4+ yrs) in the service center deserts going to have to wait?”
Some transparency on how they’re working on this issue would be helpful. It’s not likely there will be SCs within 250m/4 hrs of every owner. At least based on their latest map. Will there be RSVs deployed to cover the deserts? Will a network of certified 3rd parties (a la body shops) be established? Are they targeting this resolution for when the R2s begin delivery? For viability I think it needs to be long before. Maybe it’s October?
They missed my June/July ‘23 window. Just evaporated with no specific update or notice. August update is now October/November ‘23. We’ll see.

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