Zoidz
Well-Known Member
- Thread starter
- #1
WFTV Video - In a nutshell, she was driving, the R1S bricked on the road and smoke came out of the vents. Rivian or Roadside Assist told her to call 911. She could not get out of the vehicle for 45 minutes until someone discovered there is a manual emergency door release.
She was on the phone with "Rivian Support" - not sure if it was truly Rivian or the Roadside Assistance. But why did they not tell her about the release? Isn't that a basic responsibility for Roadside Assistance even if it is a 3rd party provider? It should be.
This should serve as a PSA for everyone to remember/check out the Emergency Release access panels in our RIvians AND tell our family members about it.
Rivian said it was an electrical short. They offered $1k as goodwill compensation, but the owner didn't trust the vehicle and Rivian took it back.
She was on the phone with "Rivian Support" - not sure if it was truly Rivian or the Roadside Assistance. But why did they not tell her about the release? Isn't that a basic responsibility for Roadside Assistance even if it is a 3rd party provider? It should be.
This should serve as a PSA for everyone to remember/check out the Emergency Release access panels in our RIvians AND tell our family members about it.
Rivian said it was an electrical short. They offered $1k as goodwill compensation, but the owner didn't trust the vehicle and Rivian took it back.
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