Want Plug and Play with Electrify America.

[JamuJoe]

Rivian - are you listening?

My experience with charging at EA has been nearly 100 successful, with dozens of sessions during our long distance road trips towing our Airstream. I’ve found that EA Pass+ is second to only to RAN in pricing. The few instances of difficulty have been due to timeouts as I fumble with my phone in bright sunlight. This could be solved by Rivian and EA implementing plug and play.

Please join me in making this suggestion to Electrify America using their website contact form.

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[COdogman]

Great suggestion.

I want to be 25 again and go back to buying 34 inch waist pants

 

[Effopec]

While I have eventually been able to charge at every EA site, it often takes 5-10 minutes to get the electrons flowing, vs 20 seconds with a plug and play Tesla. So, yeah, anything they can do to speed up the process is a definite plus.

 

[jjswan33]

You could buy a 2023 VW ID4, they just rolled out plug and charge based on an email I got this morning...

 

[zefram47]

Plug and Charge would be nice...many of the issues I have with EA is their NFC membership card not getting accepted and needing to use the app before it times out and you have to unplug/replug.

 

[Deacon]

Rivian - are you listening?

My experience with charging at EA has been nearly 100 successful, with dozens of sessions during our long distance road trips towing our Airstream. I’ve found that EA Pass+ is second to only to RAN in pricing. The few instances of difficulty have been due to timeouts as I fumble with my phone in bright sunlight. This could be solved by Rivian and EA implementing plug and play.

Please join me in making this suggestion to Electrify America using their website contact form.

Agee 100%.

 

[SwampNut]

I just recently had my first and only good EA experience. Plug in, scan NFC (takes forever), and go. I'd be happy if they could just get the basics right before trying to do something advanced. They are obviously idiots and need to walk before running.

I don't understand this fumbling with anything, I just held my phone to the reader for around ten seconds. Which should take less than one, but again, baby steps.

 

[KBabione]

I want to be 25 again and go back to buying 34 inch waist pants

I remember being really upset when I was "square" - 32/32 when buying pants. I'd LOVE to have that problem again!

 

[BigSkies]

Yea, Plug & Charge should be standard industry wide.

As someone who previously worked in the payments industry, the DCFC payments experience is probably the worst designed I’ve ever seen. It’s gotten a bit better, but still sucks.

Plug & Charge through the Rivian (or other manufacturer) app is the gold standard.

Other methods are acceptable, but they have to be designed well, implemented uniformly, and give an uncluttered user experience.

For example, card readers are great. But they need to have a few things for a good customer experience:

1. All customer actions should take place in a single place. If you’re using a card reader, you should only be interacting with a single screen that is immediately adjacent to the card reader.
2. Credit card numbers should be linked to user accounts so people that have signed up for preferential rates get those rates regardless of authentication method.
3. There is no need to carry an account balance for a charging network. This is just dumb.

 

[beatle]

Is this an EA thing or a Rivian thing to fix? I used plug and charge at a few EA stations on my 2022 Lightning. Nearly as quick as plugging in a Tesla. Nice and boring, just how I like it.

At any rate, I wonder if things change now that VW and Rivian are in bed together.

 

[VSG]

Is this an EA thing or a Rivian thing to fix?

I imagine Rivian would have to pay EA for the privilege. EA also doesn't make their charger availability information free for public use, which is why that doesn't show up in the Rivian nav or app. Other manufactures who show this information and/or have plug and charge on EA have a deal in place with EA.

 

[Deacon]

Rivian - are you listening?

My experience with charging at EA has been nearly 100 successful, with dozens of sessions during our long distance road trips towing our Airstream. I’ve found that EA Pass+ is second to only to RAN in pricing. The few instances of difficulty have been due to timeouts as I fumble with my phone in bright sunlight. This could be solved by Rivian and EA implementing plug and play.

Please join me in making this suggestion to Electrify America using their website contact form.

Please!!!

 

[Riviot]

At any rate, I wonder if things change now that VW and Rivian are in bed together.

That's a different kind of "plug and play"

 

[ndmiller]

Rivian has enough to do already folks, the list on this site alone is years long and they have a strategy to focus on. Nowhere is plug and charge for 3rd party infrastructure mentioned in their strategy.

EA and other charging operators should make this their priority to drive business to their platforms, don't delegate this to each vehicle manufacturer individually.

 

[azbill]

Rivian has enough to do already folks, the list on this site alone is years long and they have a strategy to focus on. Nowhere is plug and charge for 3rd party infrastructure mentioned in their strategy.

EA and other charging operators should make this their priority to drive business to their platforms, don't delegate this to each vehicle manufacturer individually.

They implemented Plug and Charge with Tesla, it uses the exact same technology that EA uses, ISO15118. It is simply a matter of Rivian setting up a direct payment method with EA, just like they did with Tesla. The strategy is already in place.

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