Sponsored

This is what an R1 hood looks like when it opens on the freeway...

Chgroth

Active Member
First Name
Carl
Joined
Nov 16, 2020
Threads
2
Messages
36
Reaction score
14
Location
Iowa
Vehicles
Land Rover LR4 and Toyota Landcruiser
Occupation
Insurance Company Executive
Carrier was bringing my truck to the Bellevue SC for maintenance.

20220802_173101.jpg
He texted me and asked if I saw the hood had opened...

681187011_20220802_193715.jpg
681187352_20220802_194247.jpg
Yikes, that really, how you say? Blows. Perhaps towing backwards is more safe.
 

beckhome09

Member
First Name
Frederick
Joined
Jul 14, 2022
Threads
0
Messages
13
Reaction score
19
Location
Santa Clarita, CA
Vehicles
LA Silver 2022 R1T, Blue 2015 BMW 428i convertible
Occupation
Retired Air Force
Carrier was bringing my truck to the Bellevue SC for maintenance.

20220802_173101.jpg
He texted me and asked if I saw the hood had opened...

681187011_20220802_193715.jpg
681187352_20220802_194247.jpg
There are a few options in the console related to different situations the truck might be under. Two in particular are wash mode and ship/transport mode. I am not certain but either one of these could have potentially reduce the chance of an accidental opening
 

r1tinNC

Member
First Name
Tony
Joined
May 27, 2022
Threads
0
Messages
11
Reaction score
16
Location
Raleigh, NC
Vehicles
R1T, Canyon Red
Occupation
Engineering
Clubs
 
Carrier was bringing my truck to the Bellevue SC for maintenance.

20220802_173101.jpg
He texted me and asked if I saw the hood had opened...

681187011_20220802_193715.jpg
681187352_20220802_194247.jpg
I think I have you beat - I was on my honeymoon for 2 weeks, the day we got home, we took the R1T out to get dog food, and the hood latch warning came on when we tried to come home...called service, as it was in turtle mode (13 mph limit). I tried everything they asked, but the hood would not latch....

Long story short, 2 days later a 3rd party tow service picked my truck up from my driveway while I was at work, and strapped the hood down. The truck did not arrive in Richmond (closest service center) until the next day. I was convinced someone had stolen my truck, as I could see its location on my app, and it was an hour south of me, yet the service center is 2 hours north, and it sat there all night. That next day, after it arrived at the service center, the service manager called and said he fixed the hood latch (replaced) and took the tannau slats all out (we had agreed on that until the tannau redesign was available), and fixed the tailgate not opening without help. However, there was DAMAGE on the hood, both fenders and the molding above the tires on both fenders! My stomach dropped, and he said he thought that it was a transport issue, but when the tow company dropped the truck off, they didn't have any straps on the hood, so he didn't notice until he started working on the truck, and the tow company didn't say a word. When inspecting the pictures later, I could see that they used ratchet straps, and tied it to the flat bottom of the tow trailer...

That was July 14. The body repair shop was 6 weeks behind schedule. On 8/19, I drove to Richmond (2 hours) to get my truck after all the work had been done, instead of waiting for it to be towed back to me. I did get a loaner R1T for 3/4 of the time, which was great, but it wasn't my truck, and only had the credit card key....I am glad I don't have to use those all the time anymore.

The repair work was good, however, the hood alignment is a bit off and the weather stripping was bent and hung out a bit over the passenger headlight (which my wife noticed first)...We discussed it with the service manager, who said he was going to order another piece and have his mobile mechanic come out to replace when it arrived.

The service center was great, as was the phone center, but rivian needs to fix the issue with 3rd party towing...and I really would like to have some ppf installed over the replaced hood and fenders!

Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... be179656-d108-48f8-b6f0-c6d161a4984c


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... ea41f763-80a8-4e52-bdd6-9ea0796f5b21


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... 68855089-2f05-4b19-b968-366065b7d22d


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... 7c0e8bfd-15c9-4cef-bf14-e0d308c9daec


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... IMG_20220714_142229


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... IMG_20220714_142236


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... IMG_20220714_142240


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... IMG_20220714_142245


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... IMG_20220714_142250


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... b8a333c1-4efd-4329-96f8-338021358791


Rivian R1T R1S This is what an R1 hood looks like when it opens on the freeway... 17
 

shumdit

Well-Known Member
Joined
May 10, 2022
Threads
12
Messages
260
Reaction score
296
Location
Upstate South Carolina
Vehicles
18 and counting….
Clubs
 
I think I have you beat - I was on my honeymoon for 2 weeks, the day we got home, we took the R1T out to get dog food, and the hood latch warning came on when we tried to come home...called service, as it was in turtle mode (13 mph limit). I tried everything they asked, but the hood would not latch....

Long story short, 2 days later a 3rd party tow service picked my truck up from my driveway while I was at work, and strapped the hood down. The truck did not arrive in Richmond (closest service center) until the next day. I was convinced someone had stolen my truck, as I could see its location on my app, and it was an hour south of me, yet the service center is 2 hours north, and it sat there all night. That next day, after it arrived at the service center, the service manager called and said he fixed the hood latch (replaced) and took the tannau slats all out (we had agreed on that until the tannau redesign was available), and fixed the tailgate not opening without help. However, there was DAMAGE on the hood, both fenders and the molding above the tires on both fenders! My stomach dropped, and he said he thought that it was a transport issue, but when the tow company dropped the truck off, they didn't have any straps on the hood, so he didn't notice until he started working on the truck, and the tow company didn't say a word. When inspecting the pictures later, I could see that they used ratchet straps, and tied it to the flat bottom of the tow trailer...

That was July 14. The body repair shop was 6 weeks behind schedule. On 8/19, I drove to Richmond (2 hours) to get my truck after all the work had been done, instead of waiting for it to be towed back to me. I did get a loaner R1T for 3/4 of the time, which was great, but it wasn't my truck, and only had the credit card key....I am glad I don't have to use those all the time anymore.

The repair work was good, however, the hood alignment is a bit off and the weather stripping was bent and hung out a bit over the passenger headlight (which my wife noticed first)...We discussed it with the service manager, who said he was going to order another piece and have his mobile mechanic come out to replace when it arrived.

The service center was great, as was the phone center, but rivian needs to fix the issue with 3rd party towing...and I really would like to have some ppf installed over the replaced hood and fenders!

be179656-d108-48f8-b6f0-c6d161a4984c.jpg


ea41f763-80a8-4e52-bdd6-9ea0796f5b21.jpg


68855089-2f05-4b19-b968-366065b7d22d.jpg


7c0e8bfd-15c9-4cef-bf14-e0d308c9daec.jpg


IMG_20220714_142229.jpg


IMG_20220714_142236.jpg


IMG_20220714_142240.jpg


IMG_20220714_142245.jpg


IMG_20220714_142250.jpg


b8a333c1-4efd-4329-96f8-338021358791.jpg


17.png
Who could be dumb enough that has the least bit of experience towing to not know that the truck‘s suspension will still move up and down as the vehicle is being transported. They should be terminated or at least have to pay the repair costs out of their paycheck.
 

Sponsored

kurtlikevonnegut

Well-Known Member
Joined
Sep 1, 2021
Threads
24
Messages
2,096
Reaction score
5,634
Location
SC/TX
Vehicles
R1T QM, Honda Odyssey
Clubs
 
Who could be dumb enough that has the least bit of experience towing to not know that the truck‘s suspension will still move up and down as the vehicle is being transported. They should be terminated or at least have to pay the repair costs out of their paycheck.
To be fair, driving a flatbed truck has a pretty low bar for entry but even then this is pretty bad. You'd think they'd at least be decent at knowing how to secure something without damaging it.
 

R1Tom

Well-Known Member
First Name
Tom
Joined
May 19, 2022
Threads
36
Messages
2,331
Reaction score
3,009
Location
Wisc
Vehicles
Riv R1T
Occupation
Sales
That is next level epic ineptitude. Simply amazing.....
 

mini2nut

Well-Known Member
Joined
Feb 4, 2022
Threads
43
Messages
1,606
Reaction score
1,925
Location
SoCal
Vehicles
Rivian R1T, Model Y
Wow.

I know a tow truck driver is an entry level position with no education required but this stupidity is off the chart.
Sponsored

 
 




Top