windblowlc
Well-Known Member
No problemOkay, they are on it - response isn't instant. Thanks!
Sponsored
No problemOkay, they are on it - response isn't instant. Thanks!
They asked me about it late last night. They are handling today. Please just PM or email, I dont think everyone cares to read this exchange ha ha.@EV Sportline , could you send me the shims while I'm waiting for a response from CS? As right now I can't pull the sleds out without hitting the latches. Thank you!
Nobody cares except me lol. I thought maybe people want to know about Rivian build variation and some may need shims for clearance. The CS rep Hannah called me this morning and she's taking care of everything. Hannah is the best I have ever dealt with. I'm thankful for the incredible level of customer service! Replacement and shim kit are on order.They asked me about it late last night. They are handling today. Please just PM or email, I dont think everyone cares to read this exchange ha ha.
Nobody cares except me lol. I thought maybe people want to know about Rivian build variation and some may need shims for clearance. The CS rep Hannah called me this morning and she's taking care of everything. Hannah is the best I have ever dealt with. I'm thankful for the incredible level of customer service! Replacement and shim kit are on order.![]()
our cooks are in the kitchen, literally ha ha - stay tunedAny update on the kitchen?
Ahhh - can't wait to see what you guys come up with! One thought I had the other day was that it would be cool if the boxes latched onto the sled instead of screwed down. That way you could interchange them more easily. I bought all the box options and somewhat routinely switch one of the tool boxes out for the open box depending on what I'm doing. Just a thought. Keep up the great work!our cooks are in the kitchen, literally ha ha - stay tuned![]()
In the end EV Sportline came through and provided good support and a store credit. I recommend these guys, and while this product didn't work for me, I can see the benefit when converting to a worker's truck.Edgy42, I am sorry your experience wasn't better, let me try and help! While some suggestions you mention sound great, I think some confusion here is that those ideas are not reasonably physically possible. We are also constrained by Rivian build variance in door height - the very issue that makes many other sleds virtually inoperable. Nevertheless, the customer is always right! We did our best to describe it thoroughly and post videos of it operating - but if you're not satisfied, let's make it right and keep you happy. If you would like to return it for a credit or refund, I will be sure that you're accommodated accordingly.