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Teslarati article states preorder contact has begun

PoorPilot

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An interesting comment seemingly straight from Rivian.

https://www.teslarati.com/rivian-touchless-deliveries-return-policy-terms/

ByMaria Merano
Posted on April 22, 2021

With customer deliveries of the R1T and the R1S poised to begin soon, Rivian seems hard at work to ensure that its first batch of EV buyers are provided with the best customer experience possible. The company’s efforts can be seen by its convenient, touchless delivery process and its generous return policy for the R1T and the R1S.

Rivian’s newly launched Experience Hub provides several critical aspects of the R1T and R1S ownership experience. With its touchless delivery option, Rivian can deliver an R1T or R1S directly to the customer’s homes, ensuring the safety of its customers–a key point considering the pandemic. A dedicated Rivian Guide will personally assist buyers throughout their entire purchase process. Rivian informed Teslarati that it has started contacting preorder holders about their delivery times and preparations for June.

“For owners in the United States and Canada, our focus will be delivering the R1T or R1S directly to your home for added convenience and comfort — you can ask a Rivian Delivery Specialist for a walkthrough of your new vehicle or explore on your own time through a guided digital orientation. We’ll share more about additional delivery options in your area as we approach production and start accepting orders in early 2021,” Rivian wrote.
Rivian also adopted a generous return policy for the R1T pickup truck and the R1S SUV. Based on the company’s official website, buyers of Rivian’s vehicles will have 7 days or 1,000 miles to return their vehicle in case they find that the R1T or R1S does not fit their needs. Customers who wish to return their vehicles are advised to reach out to their Rivian Guides to initiate the return process. For owners who want to repair their vehicles, Rivian has a mobile service.
Rivian R1T R1S Teslarati article states preorder contact has begun Rivian-experience-hub-1024x618
(Credit: Rivian)
“If your vehicle does not meet your needs, you have 7 days or 1,000 miles to return it — whichever comes first. Certain terms and conditions will apply. Simply reach out to your Rivian Guide and start the return process,” Rivian wrote.
Apart from its touchless deliveries and return policy, Rivian has also launched its comprehensive insurance coverage, which is expected to launch in 40 US states and in every market where its vehicles are sold. Customers could receive a quote for their vehicle when they order the R1T or R1S online. Rivian Insurance is quite unique in the way that it covers products beyond the vehicle itself, such as off-roading equipment boats, campers, and dirt bikes.
Do you have anything to share with the Teslarati Team? We’d love to hear from you, email us at [email protected] or reach out to me at [email protected].
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Trandall

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17 Forums! I can't keep up with one!
 
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PoorPilot

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I'd believe it if that so-called pre-order customer said anything on one of the 17 forums. It's been crickets... Maybe there is a planet where that person is not on social media, but I doubt it.
I was thinking the same thing. I also noted in this same article that the author states "For owners who want to repair their vehicles, Rivian has a mobile service. " We know that is not how the mobile service works, so I'm curious if this author is not 100% sure of what she is writing about. Could be a loss in translation, but who knows.
 

Trandall

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I was thinking the same thing. I also noted in this same article that the author states "For owners who want to repair their vehicles, Rivian has a mobile service. " We know that is not how the mobile service works, so I'm curious if this author is not 100% sure of what she is writing about. Could be a loss in translation, but who knows.
So many of these articles are filled with inaccurate info based on the author reading some other garbage article then putting their spin on it. I can't spell or type but I think I could do a better job. It's a shame because unless you actively follow Rivians site your going to have skewed info.
 

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I suspect when they say "Rivian has started contacting preorder holders..." they are really just referring to the weekly product updates and not finalizing orders. Especially telling is the quote "We’ll share more about additional delivery options in your area as we approach production and start accepting orders in early 2021..." which is an indication they haven't received any new inside information but are just drawing their own conclusions.
 

LoneStar

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Maybe as a Rivian inside-joke, some Guides contacted their early buyer just to say, "Hello, I'm your Rivian Guide. I wanted you to know that additional information is coming your way as we get closer to production. Have an adventurous day! Goodbye."
 

irpete

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I usually don't answer calls I don't know but I'm guessing I'll have to start for the next month or so.
 

electruck

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I usually don't answer calls I don't know but I'm guessing I'll have to start for the next month or so.
I suspect first contact will be via email to make introductions and perhaps schedule time for a call.
 

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I usually don't answer calls I don't know but I'm guessing I'll have to start for the next month or so.
You guys haven't been answering your calls? They've been calling me for years talking about their warranty program! Three times a day too, and always from a different number...
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