Squeaky Wheel Gets the Grease: Call Service (Edit: WRONG)

Phrogz

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I used the Rivian app to report 3 issues 14 days ago, and since then have reported a few more. (Seatbelt installed backwards, panel misalignment, powered tonneau cover acting flaky, and then later fully broken down, broken plastic wrap around beneath passenger seat, hotspot stopped working, …)

I was never contacted by service to schedule an appointment. Finally got annoyed and called them today, and they scheduled a service appointment with me for this Tuesday. (Could have been Monday, but rep wanted to ensure there was time for parts to be pre-ordered.)

The app looks like a nice way to record problems, but Rivian Service continues to be staffed by nice people who seem to be struggling to stay organized.

Don't wait unnecessarily long; call (855) RIVIAN-5 to get your service scheduled. Apparently it's what's needed. 🤷‍♂️😬

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Edit: I need to eat crow and apologize. With the uptick in spam calls, I have my phone set to send unrecognized numbers straight to voicemail, and I forgot to check it. Rivian Service called me 5 times before I called them, from the very day I filed the first report and every 2-3 days thereafter.

Tip: Add a contact for Rivian Service with the number 855-748-4265 to your phone so you don't look like this idiot.

 
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cbuckley

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Based on personal experience and reports from others, don’t count on them ordering any parts in advance.

Also a good idea to take good, detailed pics of your vehicle before dropping off in case anything gets damaged during repair process.
 

Attesan997

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Coming out on the other side of my first service I'd agree, calling a couple of weeks after creating a ticket miraculously created a service plan and allowed me to schedule a date.
 
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Phrogz

Phrogz

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Gavin
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Boulder, CO
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phrogz.net
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Gavin
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'66 Ford Jeep, '01 SLK 32AMG, '10 Wrangler, '19 Q7
Occupation
Autonomous Driving Software
I need to eat crow and apologize. With the uptick in spam calls, I have my phone set to send unrecognized numbers straight to voicemail, and I forgot to check it. Rivian Service called me 5 times before I called them, from the very day I filed the first report and every 2-3 days thereafter.

This entire post is basically incorrect for me. Sorry, Rivian!
 

 
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