Phrogz
Well-Known Member
- First Name
- Gavin
- Joined
- Apr 28, 2021
- Threads
- 18
- Messages
- 97
- Reaction score
- 118
- Location
- Boulder, CO
- Website
- phrogz.net
- Vehicles
- '66 Ford Jeep, '01 SLK 32AMG, '10 Wrangler, '19 Q7
- Occupation
- Autonomous Driving Software
- Thread starter
- #1
I used the Rivian app to report 3 issues 14 days ago, and since then have reported a few more. (Seatbelt installed backwards, panel misalignment, powered tonneau cover acting flaky, and then later fully broken down, broken plastic wrap around beneath passenger seat, hotspot stopped working, …)
I was never contacted by service to schedule an appointment. Finally got annoyed and called them today, and they scheduled a service appointment with me for this Tuesday. (Could have been Monday, but rep wanted to ensure there was time for parts to be pre-ordered.)
The app looks like a nice way to record problems, but Rivian Service continues to be staffed by nice peoplewho seem to be struggling to stay organized.
Don't wait unnecessarily long; call (855) RIVIAN-5 to get your service scheduled. Apparently it's what's needed.
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Edit: I need to eat crow and apologize. With the uptick in spam calls, I have my phone set to send unrecognized numbers straight to voicemail, and I forgot to check it. Rivian Service called me 5 times before I called them, from the very day I filed the first report and every 2-3 days thereafter.
Tip: Add a contact for Rivian Service with the number 855-748-4265 to your phone so you don't look like this idiot.
The app looks like a nice way to record problems, but Rivian Service continues to be staffed by nice people
---
Edit: I need to eat crow and apologize. With the uptick in spam calls, I have my phone set to send unrecognized numbers straight to voicemail, and I forgot to check it. Rivian Service called me 5 times before I called them, from the very day I filed the first report and every 2-3 days thereafter.
Tip: Add a contact for Rivian Service with the number 855-748-4265 to your phone so you don't look like this idiot.
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