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So disappointed in Rivian to leave me stranded with a dead battery

emoore

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Yeah it could be but the R1's go into a deeper sleep if you don't use them for multiple days. At least that's my experience when leaving my truck at the air port for a week or so. 1%-2% (depending on temperature in Denver) the first day and then 0.5% to 1% for days after.

You seem to want to argue about this but what you are describing is a unique case that doesn't apply to most people and trips.
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CrazyOne

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Yeah it could be but the R1's go into a deeper sleep if you don't use them for multiple days. At least that's my experience when leaving my truck at the air port for a week or so. 1%-2% (depending on temperature in Denver) the first day and then 0.5% to 1% for days after.

You seem to want to argue about this but what you are describing is a unique case that doesn't apply to most people and trips.
There is a massive industry providing long term parking around all major airports and you say that this is a corner case.
 

emoore

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There is a massive industry providing long term parking around all major airports and you say that this is a corner case.
for 30 plus days? I'd like to see data on that. I would be most people park in long term parking for 2 weeks or less.
 

CrazyOne

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for 30 plus days? I'd like to see data on that. I would be most people park in long term parking for 2 weeks or less.
2 weeks x 2% = 28% drain. In freezing temperatures, it's likely higher.
 

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SPITmadFIRE

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I'm sorry for your bad time OP, but these threads are useless when someone creates an account in a huff and posts a thread with no context only to never return. For all we know, Roadside Assistance came to jump the battery and get it moving and OP just never replied to let us know.
 

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Forgot to mention, but irrelevant to most people. One of my cars is a manual. I can push start it.
I'd suggest you re-read the first post in this thread.

No, but it appears that's what happened in this case.
Reading is for dummies.

Then don't park with 30% charge. I'm sure there are some chargers close to the airport. I don't think your 30 days at 30% is common at all like you state. I think it's a corner case, most wouldn't have trips of charging levels that extreme.
Corner case, perhaps something Rivian should make considerations about:

Someone that forgets they have their vehicle programmed to condition the cabin on a schedule twice every weekday for their commute, leaves for two weeks on vacation, never looks in the app to see that it's wasting a significant amount of battery warming itself up for no reason.

Only mentioning it because I've got some super early morning routines on my truck that have been firing off needlessly, and only charging off 120V the last couple days, which means I end up burning more energy than can even be recovered overnight.
 

emoore

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I'd suggest you re-read the first post in this thread.


Reading is for dummies.


Corner case, perhaps something Rivian should make considerations about:

Someone that forgets they have their vehicle programmed to condition the cabin on a schedule twice every weekday for their commute, leaves for two weeks on vacation, never looks in the app to see that it's wasting a significant amount of battery warming itself up for no reason.

Only mentioning it because I've got some super early morning routines on my truck that have been firing off needlessly, and only charging off 120V the last couple days, which means I end up burning more energy than can even be recovered overnight.
Now I can see that happening and would be annoying for sure. Would be nice to have a vacation mode or pause all scheduled conditioning.
 

CrazyOne

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I'd suggest you re-read the first post in this thread.


Reading is for dummies.


Corner case, perhaps something Rivian should make considerations about:

Someone that forgets they have their vehicle programmed to condition the cabin on a schedule twice every weekday for their commute, leaves for two weeks on vacation, never looks in the app to see that it's wasting a significant amount of battery warming itself up for no reason.

Only mentioning it because I've got some super early morning routines on my truck that have been firing off needlessly, and only charging off 120V the last couple days, which means I end up burning more energy than can even be recovered overnight.
Dummies don't understand that the problem is about resolving something once it happens. 12v failure can happen for many reasons.
 

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Now I can see that happening and would be annoying for sure. Would be nice to have a vacation mode or pause all scheduled conditioning.
Wouldn't shipping mode, or camp mode-all off, do exactly that? So often I see people requesting new modes (for very specific uses) that are already there, functionally.
 

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Wouldn't shipping mode to exactly that? So often I see people requesting new modes (for very specific uses) that are already there, functionally.
I'd typically expect a vacation mode to be schedulable. My HVAC at home supports it, and I'll create the schedule when I'm doing other planning.
 

emoore

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Wouldn't shipping mode to exactly that? So often I see people requesting new modes (for very specific uses) that are already there, functionally.
good question. Not sure the average person even knows about shipping mode and it's buried in the menus. A "button" for leaving for a long period of time would be nice to have. And when I used shipping mode when my truck sat for a week it wasn't noticeably different than just leaving it locked.
 

Electrified Outdoors

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It might depend on location but I know here in MD they were doing proactive 12v replacements via mobile service.

this doesn’t sound right that Rivian would leave you with a brick truck for two weeks.

Perhaps there was a miscommunication, and Rivian is not aware of the vehicle is totally down.

It seems to defy logic that you have the huge battery but the little 12 V battery can leave you stranded like that. This is a problem with all EV‘s. This is definitely not a Rivian specific problem but it’s a common problem that Rivian is trying to resolve.

I would call or chat Rivian service support and explain the situation. Also, now that you have service scheduled in the Rivian app you can send a message under your appointment and that message goes directly to the service center.
 

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I ended up have a similar issue with Roadside Assistance yesterday. I drove 245 miles to a rural area in Illinois. I started with a full charge 100% (301 Miles) and drove most of the time in Conserve mode. I stopped in about 100 miles before arriving to boost my charge back to 240 miles (80%). According to the screen I was averaging 1.72 m/kw. We I arrived the Rivian showed 90 miles to empty and I think about 25% charge. I figured this would be fine and I would charge in at a fast charger that was about 40 miles away on my way home.

When I woke up yesterday morning my truck was down to 70 miles to empty on my app and an hour later after getting ready to leave (Much earlier than I had planned the truck showed 65 miles). At home I park in a garage and It was only 20 degrees, but I never expected the truck to lose so much energy so quickly.

I routed to the closest charger in the area 41 miles away and set out to get my truck plugged in. I minimized my speed and did not put the address into the Rivian GPS because I knew that would start the battery preconditioning which would use even more battery power. As it was I was only averaging 1.46 m/kw. I got 2 miles away, so 39 miles and the truck showed 0% battery. I pulled off the exit and found a business with a 110v outlet. I plugged into the outlet for an hour to try and get enough charge to get to a real charger. After an hour on the portable charger my Rivian still showed 0%.

I decided to take a chance and go the extra 2 miles to a CCS charger and made it there with the Rivian giving me alerts that it was going to shutdown. I plug into the charger and nothing happens. I call the customer service number on the charger and they are able to reboot it. After it reboots I plug back in and the charger starts to hum and then shutdown without charging my truck. I try this 4 or 5 times, as I have no other options. Finally call Rivian Roadside Assistance.

I was on the phone with them for over an hour and they proceed to tell me this is my issue for running the Rivian to 0% and soon the two 12v batteries would die if I didn't get it charged. I asked if they could get a tow truck to me and take me to a different charger. They looked into it, but ended up suggesting I find my own tow service and warned that even at a different charger it still might not charge the truck. I finally found a tow service that would pick up the Rivian (Most of the tow services were not interested or capable of towing a Rivian in this area just south of Springfield IL.) After waiting 45 minutes they called back and said they couldn't make it.

At this point the 12v batteries were now dead and I called Roadside Assistance again. I was told the best solution would be to have the Rivian towed to the closest service center which was St Louis which was 80 miles away. I said I would prefer Normal, IL since it is closer to my home. Again I was told I would have to pay for the tow and then because the Tow was over 50 miles it had to be authorized. I spent another hour with Roadside Assistance on the phone only to be told the tow would not be authorized and was given a list of potential towing companies. I spent another hour calling the towing companies and finally found one that could put the truck on skates and tow it to Rivian in Normal. When they arrived we tried jumping the 12v system so I could disengage the brakes, but this must be controlled by the 2nd 12v battery under the hood. It seems like there should be a better way to put this thing in Neutral in an emergency. But now I have a brick! We got it on the tow truck and it was dropped off at Rivian Service Center in Normal, IL right next to where it was made.

Now I wait to see what the service department says, but it's President's Day, so I have to wait another day to see what they can do. You could blame me for this or say I should have known, but there is no way the battery should be loosing that much energy overnight and the last update was supposed to make it better at estimating milage in cold weather. I call BS!

Rivian R1T R1S So disappointed in Rivian to leave me stranded with a dead battery 20250216_142930
 

risingphoenix

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I ended up have a similar issue with Roadside Assistance yesterday. I drove 245 miles to a rural area in Illinois. I started with a full charge 100% (301 Miles) and drove most of the time in Conserve mode. I stopped in about 100 miles before arriving to boost my charge back to 240 miles (80%). According to the screen I was averaging 1.72 m/kw. We I arrived the Rivian showed 90 miles to empty and I think about 25% charge. I figured this would be fine and I would charge in at a fast charger that was about 40 miles away on my way home.

When I woke up yesterday morning my truck was down to 70 miles to empty on my app and an hour later after getting ready to leave (Much earlier than I had planned the truck showed 65 miles). At home I park in a garage and It was only 20 degrees, but I never expected the truck to lose so much energy so quickly.

I routed to the closest charger in the area 41 miles away and set out to get my truck plugged in. I minimized my speed and did not put the address into the Rivian GPS because I knew that would start the battery preconditioning which would use even more battery power. As it was I was only averaging 1.46 m/kw. I got 2 miles away, so 39 miles and the truck showed 0% battery. I pulled off the exit and found a business with a 110v outlet. I plugged into the outlet for an hour to try and get enough charge to get to a real charger. After an hour on the portable charger my Rivian still showed 0%.

I decided to take a chance and go the extra 2 miles to a CCS charger and made it there with the Rivian giving me alerts that it was going to shutdown. I plug into the charger and nothing happens. I call the customer service number on the charger and they are able to reboot it. After it reboots I plug back in and the charger starts to hum and then shutdown without charging my truck. I try this 4 or 5 times, as I have no other options. Finally call Rivian Roadside Assistance.

I was on the phone with them for over an hour and they proceed to tell me this is my issue for running the Rivian to 0% and soon the two 12v batteries would die if I didn't get it charged. I asked if they could get a tow truck to me and take me to a different charger. They looked into it, but ended up suggesting I find my own tow service and warned that even at a different charger it still might not charge the truck. I finally found a tow service that would pick up the Rivian (Most of the tow services were not interested or capable of towing a Rivian in this area just south of Springfield IL.) After waiting 45 minutes they called back and said they couldn't make it.

At this point the 12v batteries were now dead and I called Roadside Assistance again. I was told the best solution would be to have the Rivian towed to the closest service center which was St Louis which was 80 miles away. I said I would prefer Normal, IL since it is closer to my home. Again I was told I would have to pay for the tow and then because the Tow was over 50 miles it had to be authorized. I spent another hour with Roadside Assistance on the phone only to be told the tow would not be authorized and was given a list of potential towing companies. I spent another hour calling the towing companies and finally found one that could put the truck on skates and tow it to Rivian in Normal. When they arrived we tried jumping the 12v system so I could disengage the brakes, but this must be controlled by the 2nd 12v battery under the hood. It seems like there should be a better way to put this thing in Neutral in an emergency. But now I have a brick! We got it on the tow truck and it was dropped off at Rivian Service Center in Normal, IL right next to where it was made.

Now I wait to see what the service department says, but it's President's Day, so I have to wait another day to see what they can do. You could blame me for this or say I should have known, but there is no way the battery should be loosing that much energy overnight and the last update was supposed to make it better at estimating milage in cold weather. I call BS!

20250216_142930.jpg
This is highly unusual behavior based upon the failure of charging at the CCS L3. What error codes did it give? Did you switch to another station and try (if there was one)? Based upon your lost range the most likely explanation is that one of your 12V batteries was failing/failed and the high voltage battery was unable to keep it charged. Also could explain why you were unable to jump start the 12V (assuming you tried the rear pigtails and had 30A sustained).
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