So disappointed in Rivian to leave me stranded with a dead battery

[Megaman0025]

So did they finally solve why these batteries seemed to be dying suddenly and well before the the expected lifespan?

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[citizen]

So did they finally solve why these batteries seemed to be dying suddenly and well before the the expected lifespan?

They are pointing to a bad batch and have been proactively replacing. I had a service center visit for another item a few weeks ago and they added a 12v battery replacement to the list.

 

[citizen]

I think you need to first help yourself and charge via the tow hitch leads as others have pointed out so you can open up the doors and get what you need. Then call Rivian back and re-explain the situation. You are light on details, but it doesn't sound right that they'd just let a dead car sit. Especially when others have commented that they prefer to bring the car into the SC for these situations to run diagnostics.

For what its worth, they proactively replaced my 12v. Ironically enough, my 12v in the Lexus RX350h died. And that battery is under the trunk. Familiarized myself w/ how to find the hidden door latch when the electronic one fails, then crawled through the back seat to the trunk, pop opened an access cover then had to manually get the trunk open.

Also see that you posted here:

I was traveling and my Rivian R1S battery died, both the main and the auxiliary, died. I called Rivian for urgent assistance to help me replace the auxiliary battery so that I can get into the car and charge my car and get back on the road. I can't even unlock and get into the car right now. They gave me an appointment for 2/28, over 2 weeks away, with their mobile service to replace the aux battery. In the the meantime, I don't have a car! Their support tells me that they treat dead battery as a higher priority but they have not been able to give me an earlier appointment! This is really frustrating as a car owner! Rivian has to treat these situations urgently when a car battery dies. Can't just treat it as business as usual. Very disappointed in the Rivian service. Can Rivian improve their Roadside Assitance to help stranded car owners with a stronger sense of urgency when their car battery dies? Can you improve your response time for dead battery situations?

 

[UnsungZero_OldTimeAdMan]

So typical of these low post count hit-n-run posts: OP goes MIA.

 

[Riviot]

So typical of these low post count hit-n-run posts: OP goes MIA.

Us: "Welcome to the forums!"

Them:

 

[ThirteenElectrics]

So typical of these low post count hit-n-run posts: OP goes MIA.

After the victim blaming and overall shit treatment that the OP received, I wouldn't come back either. There are a few architypes on these forums:

A) the fanatics
B) the casual lurkers that only come out when they have a story to tell (sometimes bad). They're not Rivian experts, likely they don't have a lot of free time (unlike B), so they're not going to give you the great American novel, or stick around to endure the pitchforks, being called a liar, a short seller, what have you.

If you Google for "how to recognize a cult" you get a pretty damning list of attributes.

1. Absolute authoritarianism without accountability
2. Zero tolerance for criticism or questions
3. Lack of meaningful financial disclosure regarding budget
4. Unreasonable fears about the outside world that often involve evil conspiracies and persecutions
5. A belief that former followers are always wrong for leaving and there is never a legitimate reason for anyone else to leave
6. Abuse of members
7. Records, books, articles, or programs documenting the abuses of the leader or group
8. Followers feeling they are never able to be “good enough”
9. A belief that the leader is right at all times
10. A belief that the leader is the exclusive means of knowing “truth” or giving validation

 

[ThirteenElectrics]

Was your Rivian actually dead on the side of the road, or was it parked safely somewhere? That changes the behavior, as it's not an emergency anymore if it's just dead in a parking lot. Roadside won't handle it.

That wasn't true in my case. My car was dead in my driveway, and they came out within an hour (which was amazing). However, it was blocking two of my other cars, which did make it pretty damn annoying. The scrapes that the tow process left on my driveway... oww.

 

[ThirteenElectrics]

Not sure why you are so positive it just “needs a charge” if both the main battery and auxiliary “died”, but ok… Have you considered there might be an underlying issue that caused the batteries to fail?

You're right, this is a distinct possibility. While I think Rivian 12Vs can fail generally due to bad design bleeding them out, in my case the A/C charger died and took the 12V with it. So a charge/jump is not always sufficient to solve a Rivian 12V failure.

And of course, an electric vehicle has no alternator or ICE, so even of it's just a discharged battery, you need to put lot more energy the 12V than an ICE would need. With an ICE you just need enough to turn the engine over. Most 12V chargers you can buy on Amazon won't work on a Rivian, as they are too weak.

 

[SANZC02]

After the victim blaming and overall shit treatment that the OP received, I wouldn't come back either. There are a few architypes on these forums:

A) the fanatics
B) the casual lurkers that only come out when they have a story to tell (sometimes bad). They're not Rivian experts, likely they don't have a lot of free time (unlike B), so they're not going to give you the great American novel, or stick around to endure the pitchforks, being called a liar, a short seller, what have you.

If you Google for "how to recognize a cult" you get a pretty damning list of attributes.

1. Absolute authoritarianism without accountability
2. Zero tolerance for criticism or questions
3. Lack of meaningful financial disclosure regarding budget
4. Unreasonable fears about the outside world that often involve evil conspiracies and persecutions
5. A belief that former followers are always wrong for leaving and there is never a legitimate reason for anyone else to leave
6. Abuse of members
7. Records, books, articles, or programs documenting the abuses of the leader or group
8. Followers feeling they are never able to be “good enough”
9. A belief that the leader is right at all times
10. A belief that the leader is the exclusive means of knowing “truth” or giving validation

You forgot

C) Trolls

 

[CrazyOne]

People blaming OP, tell me the what is the Rivian equivalent of the following scenario..

I have an ICE, the battery is dead. I carry a jump starter. I open the car with a key(that fossil). I jump it, run engine for 15 minutes and be on my way. Drive to nearest Walmart/auto parts store if I can. Buy a battery and replace it myself in 15 minutes.

Two immediate problems, Rivian doesn't have a key. You can't buy a Rivian battery, except from Rivian. Third debatable problem, Rivian failures usually mean that battery is completely dead, not just low on charge. Jumping may not help. One of my two ICE cars has a battery maintainer, which shits off all lights etc, even if I leave them on by mistake. So the battery won't be completely dead ever, unless I park it for like an year.

Go.

PS, Tesla has the same problem. This is also not an EV problem.

 

[Donald Stanfield]

The way I read this it sounds like the guy ran his main battery completely dead and stranded themselves. That’s their own fault and was 100% avoidable. Do better OP.

 

[Dark-Fx]

People blaming OP, tell me the what is the Rivian equivalent of the following scenario..

I have an ICE, the battery is dead. I carry a jump starter. I open the car with a key(that fossil). I jump it, run engine for 15 minutes and be on my way. Drive to nearest Walmart/auto parts store if I can. Buy a battery and replace it myself in 15 minutes.

Two immediate problems, Rivian doesn't have a key. You can't buy a Rivian battery, except from Rivian. Third debatable problem, Rivian failures usually mean that battery is completely dead, not just low on charge. Jumping may not help. One of my two ICE cars has a battery maintainer, which shits off all lights etc, even if I leave them on by mistake. So the battery won't be completely dead ever, unless I park it for like an year.

Go.

PS, Tesla has the same problem. This is also not an EV problem.

Jumping a car works great when it also ran out of gas.

 

[CrazyOne]

Jumping a car works great when it also ran out of gas.

If I run out of gas, that's my fault. There is a gauge which tells me how much I have left, and then a warning ~80 miles to go.

Forgot to mention, but irrelevant to most people. One of my cars is a manual. I can push start it.

 

[Donald Stanfield]

If I run out of gas, that's my fault. There is a gauge which tells me how much I have left, and then a warning ~80 miles to go.

Forgot to mention, but irrelevant to most people. One of my cars is a manual. I can push start it.

If you run the main battery out of juice completely so that it tanks the electrical system that is also your fault.

 

[CrazyOne]

If you run the main battery out of juice completely so that it tanks the electrical system that is also your fault.

But that's not required for 12v to die and strand me.

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