mohab
Well-Known Member
- Thread starter
- #1
I took delivery 8/4, was driving off work Wednesday when I went over speed bump , the dash gave me error message 9 service suspension soon ) and speed limited to 33 MPH. tried to rest software did not do anything. so I called service and they performed sleep cycle, did not work. they asked me if I can drive home ( 50 miles away ) I said no but I did not want to leave parked over night in commercial plaza so I drove to friend house and gave them the address. they ordered me Uber to take me home.
next day no one called waited till afternoon and called back to ask when are they going to tow the truck they said within (48 hours ) I was like this is BS what if I was on the side of the road, they said well it is not. so I called 3 times and every time I get the same answer, fourth time I said my friend needs this car out of his driveway ( he did not ) . they scheduled tow within 2 hours and pick it up. the truck arrived Orlando SC around midnight.
Second day in the morning ( Friday ) no one called, I started calling around noon and every time I asked to transfer to Orlando SC they say Eden on the phone with customer and she will call you next . she never did . After 4 calls and 3 hours she called back with attitude to inform me that she knows my truck in Orlando SC ( what a surprise huh! ) and they will work on it , she said if I did not call you today do not call back I will call you on Monday to give you updates. waited till 4.45 she did not call. so I called customer service , he reads her note to me that If I did not hear from her Today I should wait till Monday .
I am not happy with Orlando service center , a whole day should be enough to at least give update if it is something can be fixed or they need to order parts at lease I have idea where things going so I can make arrangement , No one asked me if I need loaner or Rental , luckily I have not sold my Ram yet I was testing the Rivian to decide which other car I want to sell , having broken down on Wednesday and not have any idea what is going on till Monday ( If they called )
the only funny thing was the turtle symbol because of speed restriction !!
next day no one called waited till afternoon and called back to ask when are they going to tow the truck they said within (48 hours ) I was like this is BS what if I was on the side of the road, they said well it is not. so I called 3 times and every time I get the same answer, fourth time I said my friend needs this car out of his driveway ( he did not ) . they scheduled tow within 2 hours and pick it up. the truck arrived Orlando SC around midnight.
Second day in the morning ( Friday ) no one called, I started calling around noon and every time I asked to transfer to Orlando SC they say Eden on the phone with customer and she will call you next . she never did . After 4 calls and 3 hours she called back with attitude to inform me that she knows my truck in Orlando SC ( what a surprise huh! ) and they will work on it , she said if I did not call you today do not call back I will call you on Monday to give you updates. waited till 4.45 she did not call. so I called customer service , he reads her note to me that If I did not hear from her Today I should wait till Monday .
I am not happy with Orlando service center , a whole day should be enough to at least give update if it is something can be fixed or they need to order parts at lease I have idea where things going so I can make arrangement , No one asked me if I need loaner or Rental , luckily I have not sold my Ram yet I was testing the Rivian to decide which other car I want to sell , having broken down on Wednesday and not have any idea what is going on till Monday ( If they called )
the only funny thing was the turtle symbol because of speed restriction !!
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. Immediately noticed a dent and big scratch in the fender from some amateur who pried the bed rail trim off to service the bed cover. Drove it around the block, still pulled to the right. Had them put it right back on the flatbed 
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