JeremyMKE
Well-Known Member
- First Name
- Jeremy
- Joined
- Sep 15, 2020
- Threads
- 30
- Messages
- 475
- Reaction score
- 1,243
- Location
- Milwaukee, WI
- Vehicles
- Toyota Sienna, 2001 Yamaha Vino, 2022 Rivian R1T
- Occupation
- Riviot
- Thread starter
- #1
My purpose here is to inform on my personal experience to help others avoid what happened to me.
The service team from Rivian was outstanding in just about every way going above and beyond in a difficult situation.
The first problem:
Upon delivery of my R1T I noticed that when I dropped my kid at school when he exited the vehicle the seatbelt chime would go off for the passenger after I pulled away. It was behaving as if I still had a front seat passenger.
The situation would rectify itself in my next driving session.
This issue was repeatable and I logged a service ticket, Rivian responded with a phone call in less than two hours and started investigating. That is as fast as you could ask for. Friendly and knowledgeable on the phone.
I was also in need of the latest update which had some seatbelt fixes.
Thanks to feedback on this forum I went with a patient approach for resolution as this has an easy workaround of buckle the front belt. Easy! (foreshadowing)
The second problem:
Its time for my first trip to Chicago's ignominious O'Hare International Airport. My first chance to see if any charging stops will be necessary for my frequent trips to Butch's namesake.
Depart Milwaukee at 5:45 AM with 85% extended charge and park daily lot ORD 7:00 AM with 50% charge remaining using conserve and a healthy dose of Driver+.
It was a killer ride, and PLENTY of charge to get home at the end of the week SCORE 1 for Rivian this is what I had hoped for.
As I am waiting to board my United flight I get curious and check the app. I have Lost 7% of my battery in an hour down to 43%. I am somewhat alarmed but thought perhaps battery conditioning and being parked "outside".
When landed in California 7 hours after parking the R1T I am down to 38% SOC and I email service with these details. (Foreshadowing: dont use email).
24 hours after parking the vehicle I am down to 15%.
I have emailed my guide and now logged the service request
The app logged service request finally got a response within an hour. I say this not to inundate the service department but IF you have a real technical issue they are ON IT!
30 hours after parking my R1T is a dead brick.
Service took over from here, arranging towing. For those who have had the privilege
ORD daily parking garage has ceilings worthy of Hobbiton, and spiral ramps to all floors from a hot wheels set circa 1978.
The truck is a brick so they had to jack it up onto dolly's and get it out. I think it took 3 possibly 4 tow truck companies before someone could hoist my 7200 lb beauty out of the structure. The service and roadside team for the most part handled this without me as I enjoyed the balmy 75 degree California weather. They were excellent.
Once the vehicle was delivered to the Chicago service center they took over and responsive and communicative is an understatement. They were all over it texting my updates constantly.
They charged up my R1T and made it dead simple for me to retrieve it. They went over and above.
What was the issue you say?
I drove down to ORD and put my computer bag in the passenger seat. DING DING fasten seatbelt!!! No problem I will just buckle the passenger seat and enjoy the Driver+ Assisted ride to arguably the worst major airport in America.
I left the belt buckled. The R1T thought there was a passenger in the vehicle and never went to sleep.
A few things:
1) This is a good thing, how many times have I left my kids in the R1T (They are old enough and would rather play with there phones and talk to the people who come up and ask about the truck) while I ran into the grocery store etc? Many. Is it safer for them if the truck knows they are in there despite the fact that I have left the vehicle with my key (phone). YES.
2) The app needs to improve and allow me to override these systems.
3) That is a HUGE power drain in standby mode. IMO
Summary
Rivian service was AMAZING.
I was barely inconvenienced by this other than stress of what is happening and did I get a lemon.
Does Rivian have some work to do in software, yes, but it is still a world class product. I signed up for some of these hiccups by choosing a first time manufacturer building an ambitious product.
My guide while perfectly pleasant has been of very little use in general.
DONT LEAVE YOUR SEATBELTS BUCKLED!
The service team from Rivian was outstanding in just about every way going above and beyond in a difficult situation.
The first problem:
Upon delivery of my R1T I noticed that when I dropped my kid at school when he exited the vehicle the seatbelt chime would go off for the passenger after I pulled away. It was behaving as if I still had a front seat passenger.
The situation would rectify itself in my next driving session.
This issue was repeatable and I logged a service ticket, Rivian responded with a phone call in less than two hours and started investigating. That is as fast as you could ask for. Friendly and knowledgeable on the phone.
I was also in need of the latest update which had some seatbelt fixes.
Thanks to feedback on this forum I went with a patient approach for resolution as this has an easy workaround of buckle the front belt. Easy! (foreshadowing)
The second problem:
Its time for my first trip to Chicago's ignominious O'Hare International Airport. My first chance to see if any charging stops will be necessary for my frequent trips to Butch's namesake.
Depart Milwaukee at 5:45 AM with 85% extended charge and park daily lot ORD 7:00 AM with 50% charge remaining using conserve and a healthy dose of Driver+.
It was a killer ride, and PLENTY of charge to get home at the end of the week SCORE 1 for Rivian this is what I had hoped for.
As I am waiting to board my United flight I get curious and check the app. I have Lost 7% of my battery in an hour down to 43%. I am somewhat alarmed but thought perhaps battery conditioning and being parked "outside".
When landed in California 7 hours after parking the R1T I am down to 38% SOC and I email service with these details. (Foreshadowing: dont use email).
24 hours after parking the vehicle I am down to 15%.
I have emailed my guide and now logged the service request
The app logged service request finally got a response within an hour. I say this not to inundate the service department but IF you have a real technical issue they are ON IT!
30 hours after parking my R1T is a dead brick.
Service took over from here, arranging towing. For those who have had the privilege
ORD daily parking garage has ceilings worthy of Hobbiton, and spiral ramps to all floors from a hot wheels set circa 1978.The truck is a brick so they had to jack it up onto dolly's and get it out. I think it took 3 possibly 4 tow truck companies before someone could hoist my 7200 lb beauty out of the structure. The service and roadside team for the most part handled this without me as I enjoyed the balmy 75 degree California weather. They were excellent.
Once the vehicle was delivered to the Chicago service center they took over and responsive and communicative is an understatement. They were all over it texting my updates constantly.
They charged up my R1T and made it dead simple for me to retrieve it. They went over and above.
What was the issue you say?
I drove down to ORD and put my computer bag in the passenger seat. DING DING fasten seatbelt!!! No problem I will just buckle the passenger seat and enjoy the Driver+ Assisted ride to arguably the worst major airport in America.
I left the belt buckled. The R1T thought there was a passenger in the vehicle and never went to sleep.
A few things:
1) This is a good thing, how many times have I left my kids in the R1T (They are old enough and would rather play with there phones and talk to the people who come up and ask about the truck) while I ran into the grocery store etc? Many. Is it safer for them if the truck knows they are in there despite the fact that I have left the vehicle with my key (phone). YES.
2) The app needs to improve and allow me to override these systems.
3) That is a HUGE power drain in standby mode. IMO
Summary
Rivian service was AMAZING.
I was barely inconvenienced by this other than stress of what is happening and did I get a lemon.
Does Rivian have some work to do in software, yes, but it is still a world class product. I signed up for some of these hiccups by choosing a first time manufacturer building an ambitious product.
My guide while perfectly pleasant has been of very little use in general.
DONT LEAVE YOUR SEATBELTS BUCKLED!
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