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Scaling Rivian Service ops

HapticWagon

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Rivians, being software-defined vehicles (SDVs), IMO will pose a challenge in scaling service centers to handle software-related issues effectively. And, based on posts from Reddit and these forums, it appears that a significant portion of the problems encountered, likely exceeding 50%, are attributed to software-related issues.

Just throwing this out there in case Rivian is listening, what if they had a dedicated way to report suspected software bugs? This way, they could collect the necessary diagnostic information from the car. Remote analysis could then be performed to determine if it’s a software or hardware issue. If it appears to be a hardware issue, it could be escalated to service centers for further investigation.

I don’t think service center-first support will be scalable for SDV, especially when there are numerous software bugs. This is especially true when compared to traditional cars that are released with their software and infotainment systems essentially in their final release form, with no bugs. (Yes, I understand that traditional cars don’t get new features either.)
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ham

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At this point I think a lot of people wish their issue was limited to software
 
 





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