Agreed.I completely understand the CS reps aren't the ones making production decisions. But think about it. They're the ones being tasked with calling you to make a potentially big change to your original purchase plans. This isn't just me pulling up the chat function and asking CS to remind me the material the interior is made from. This is them asking you to change your configuration. I would have expected a little more info than just "do you want to?"
Maybe my bar is too high? I don't know. It definitely is not on the CS rep who is only relaying the information they have. It's on the company for better equipping them with information.
Asking us to make the switch and only saying we need to lock it in before January 31st to take advantage of it, but offering no real date information is ridiculous. And you're seeing it mentioned here first btw, Come February or whatever month they update the delivery schedule, this forum will light up again "why did I give up my max pack which was February 2023 for a standard pack December 2022 delivery?" and then the subsequent switch back to max pack.