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- Rob
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While you may not be wrong, your comment is inflammatory and it's likely why you're getting such negative feedback.
Anyway - short answer is in certain ways yes, in others no. Much like everything in life, it's complicated.
Longer answer is that it all depends on what criteria you're looking at the program through and what horizon your judging it on. From Rivian's perspective the guide program has been started, is actively reaching out to customers, and is doing so in a timeframe that correlates with what they have been previously communicating. At it's most basic level, it's hard to describe it as anything else than a success.
From a consumer perspective, the timing is overshadowed by the delivery delays, the lack of content in what the guide can tell you even when contacted, and for the vast majority of folks, the complete lack of communication from guides in general. (e.g. I preordered a year ago and still haven't received a call) On those criteria, it's a pretty clear failure as of the second I click the post reply button.
More realistically, it's too soon to call. I believe it's unreasonable to judge the effectiveness of the program based on 10 days of activity. I've run enough projects to understand that all of them have growing pains - unknown unknowns - that hurt effectiveness, and that the, "what have you done for me lately" largely makes the very initial stages of projects pretty irrelevant.
Complicating the situation here though is a fairly consistent history of crap communication, so from my perspective this recent foray into Guide-dom is more an extension on how Rivian will be communicating to it's customs rather than a standalone deal. I'd say that has been at very best mediocre, at worst a dismal failure, and to me it's been profoundly disappointing.
I just hope that we can both be disappointed and kind to others who may not feel the same way.
Anyway - short answer is in certain ways yes, in others no. Much like everything in life, it's complicated.
Longer answer is that it all depends on what criteria you're looking at the program through and what horizon your judging it on. From Rivian's perspective the guide program has been started, is actively reaching out to customers, and is doing so in a timeframe that correlates with what they have been previously communicating. At it's most basic level, it's hard to describe it as anything else than a success.
From a consumer perspective, the timing is overshadowed by the delivery delays, the lack of content in what the guide can tell you even when contacted, and for the vast majority of folks, the complete lack of communication from guides in general. (e.g. I preordered a year ago and still haven't received a call) On those criteria, it's a pretty clear failure as of the second I click the post reply button.
More realistically, it's too soon to call. I believe it's unreasonable to judge the effectiveness of the program based on 10 days of activity. I've run enough projects to understand that all of them have growing pains - unknown unknowns - that hurt effectiveness, and that the, "what have you done for me lately" largely makes the very initial stages of projects pretty irrelevant.
Complicating the situation here though is a fairly consistent history of crap communication, so from my perspective this recent foray into Guide-dom is more an extension on how Rivian will be communicating to it's customs rather than a standalone deal. I'd say that has been at very best mediocre, at worst a dismal failure, and to me it's been profoundly disappointing.
I just hope that we can both be disappointed and kind to others who may not feel the same way.
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