SeaGeo

Well-Known Member
First Name
Brice
Joined
Jan 12, 2021
Messages
433
Reaction score
635
Location
Seattle
First Name
Brice
Vehicles
Xc60 T8
Occupation
Engineer
I did just chat with an service rep and they said the following, which I thought was a useful clarification.



This is inline with what I said before in that the batches they are reaching out in are likely to confirm the logistics of their production, but not necessarily the order of that production. We just can't see the full picture. I wish they would share more specifics though.
This also leaves the door open that launch green may be an earlier push of vehicles that they aren't contacting yet because the logistics around may be more straightforward to start (and hence it doesn't sound like anyone has been batched for July or August really). Just a theory/hunch I've had.
 
Last edited:

peashooter

Well-Known Member
Joined
Apr 19, 2020
Messages
101
Reaction score
103
Location
Atlanta
Vehicles
R1S
I think we’re all in agreement here. There are many ways in which Rivian can be responsive to early preorder holders without needing service centers in or deliveries to their locations, and they should be pursuing those options.
I didn't realize Tesla had service centers in every location they sold cars.
 

MurryR1T

Well-Known Member
First Name
Marvin
Joined
Feb 26, 2019
Messages
51
Reaction score
103
Location
Dallas
First Name
Marvin
Vehicles
2017 BMW 740i 2010 Chevrolet Camaro
Guys, come on...

We keep on wanking it to the idea of Rivian™ Service Centers™ accompanying every single delivery. They can delivery trucks to such far-flung places like Pittsburgh or Peoria or Phoenix or Portland or Plano or Pasadena with minimal field service and sublet space or a third-party service contract.

It's so much more likely that they are being SUPER choosy about who is in this very initial run because it's incredibly small. Think about it - if you have something around 50-100 trucks (or whatever) to distribute, and you know that you're not ramping to mass production soon, where would you send them? All basically to the same area(s). It just makes sense.

That said, the real issue here is that the communications are just so broken. Instead of being open and honest about what is going down, they are choosing to turtle and ride it out with practically no comms. They are causing us, their most fervent external stakeholders, ones that have put our money where are mouth is, to basically invent a reality and bicker amongst each other on fan forums to try to explain what the heck is going on.

What should be a joyous time about the start of production has devolved into honest to goodness turd bonanza with people getting torqued because they feel slighted, and other putting a portion of their life on hold waiting for that call from Natalie in Illinois.

The sad part is this could all be cleared up if RJ (or some other jagoff from Rivian) just pounds a bunch of Whiteclaws and hops on the Twitter machine to set us all straight.



Ugh. I'm going to bed.
There is so much truth here. Thank you for reading my mind
 

sevengroove

Well-Known Member
Joined
Jul 27, 2020
Messages
456
Reaction score
874
Location
Seattle, WA
Vehicles
2019 Lexus RX 350
I didn't realize Tesla had service centers in every location they sold cars.
I don’t know about Tesla’s service centers but we are only hypothesizing that that’s one of the factors Rivian is using to prioritize delivery locations. It doesn’t mean they have to have one every 10 miles all over the country.
 

Eager2own

Well-Known Member
First Name
Dan
Joined
Nov 16, 2020
Messages
181
Reaction score
780
Location
Texas
First Name
Dan
Vehicles
Porsche Panamera S e-Hybrid
I didn't realize Tesla had service centers in every location they sold cars.
Actually Tesla is a good case study that Rivian is likely not ignoring.
When it launched the Model S, first deliveries weren’t limited to just one region. This created huge issues when problems arose in early delivery vehicles. They learned from that. With the launch of the 3, Tesla publicly announced that first deliveries would be concentrated in California. Yes, Tesla now sells everywhere, but they were not in any rush to get my early reservation Model 3 to me in South Carolina during vehicle launch.

Rivian likewise would be smart to focus initial deliveries near service centers. I don’t care if buyers in remote areas have agreed to the risk of limited service, it is not good PR for a new company if something proves wrong and buyers throughout the country complain of trouble getting their vehicles to a service center.
 

Gshenderson

Well-Known Member
First Name
Greg
Joined
Sep 28, 2019
Messages
653
Reaction score
1,262
Location
Park City, UT
First Name
Greg
Vehicles
2015 Tesla S 85D, 2019 4Runner TRD Offroad, R1T
Actually Tesla is a good case study that Rivian is likely not ignoring.
When it launched the Model S, first deliveries weren’t limited to just one region. This created huge issues when problems arose in early delivery vehicles. They learned from that. With the launch of the 3, Tesla publicly announced that first deliveries would be concentrated in California. Yes, Tesla now sells everywhere, but they were not in any rush to get my early reservation Model 3 to me in South Carolina during vehicle launch.

Rivian likewise would be smart to focus initial deliveries near service centers. I don’t care if buyers in remote areas have agreed to the risk of limited service, it is not good PR for a new company if something proves wrong and buyers throughout the country complain of trouble getting their vehicles to a service center.
I’m ok with this approach, but why not tell us which areas are first instead of leaving us all in this perpetual guessing game? At least Tesla had the courtesy to let their customers know that CA would be first.
 

Trandall

Well-Known Member
First Name
Travis
Joined
Jan 13, 2021
Messages
308
Reaction score
538
Location
Upstate NY
First Name
Travis
Vehicles
Subaru Ascent, Honda Accord hybrid
Occupation
Construction Management
My ignorant hypothesis concerning launch is this:
Rivian is trying to launch vehicle production, customer deliveries and subsequent vehicle service in a reasonably efficient manner. It's a highly inefficient process by its very nature running a huge company for a small number of paying customers. It's only designed to be profitable at high production levels. Rivian needs to burn cash like it's going out of style for the next few years because yes they are going to need large service network that only operates at 10% capacity until they get a large number of vehicles in our hands so we can break them. The service network should have been completed by now and isn't so its clearly affecting deliveries which is the only path Rivian has to profitability.
 

Blueassassin

Well-Known Member
First Name
Allen
Joined
Apr 5, 2021
Messages
115
Reaction score
144
Location
il
First Name
Allen
Vehicles
Hummer H1, Lotus Elise, Fusion Energi platinum
Occupation
Equipment Manager
I do feel like the first couple being delivered to these "service areas" are just going to be resold at a huge gain and moved wherever in the country the other buyer takes it.
 

Eager2own

Well-Known Member
First Name
Dan
Joined
Nov 16, 2020
Messages
181
Reaction score
780
Location
Texas
First Name
Dan
Vehicles
Porsche Panamera S e-Hybrid
I’m ok with this approach, but why not tell us which areas are first instead of leaving us all in this perpetual guessing game? At least Tesla had the courtesy to let their customers know that CA would be first.
True, but in all fairness, I think Tesla only announced the priority for California. After that what we learned was in forums through pouring over and obsessing with spreadsheets with people’s configurations, locations, order dates, etc... and with numerous theories/conspiracies as to who, where and what was getting priority.
Needless to say, the past weeks here have been quite a start of deja vu for me. Although I hope this time there will be a different result than with my Model 3 wait — there’s a reason I ended up with a Porsche PHEV instead that time.
 

Jarico75

Active Member
First Name
Joe
Joined
Jan 1, 2020
Messages
38
Reaction score
24
Location
Slc
First Name
Joe
Vehicles
Ford F150, Tesla Model Y, Camry Hybrid
On the other hand, Tesla has experienced so many struggles that perhaps Rivian is choosing to learn from Tesla's mistakes and NOT repeat all of them.
My only worry is in the effort to NOT make the same mistakes as Tesla, they go on to make even bigger ones. :headbang:
 

cc84

Well-Known Member
Joined
May 3, 2019
Messages
61
Reaction score
92
Location
USA
Vehicles
2018 Chev Volt.....2000 GMC Sierra
I’m ok with this approach, but why not tell us which areas are first instead of leaving us all in this perpetual guessing game?
Since we won't be told, I'll speculate. There would be way less reservations from those states of the least priority, if told prior to ordering, that location counts more than an early reservation.......including me. Fewer reservations might not entice their investors. They'll deal with the fallout later....Silence is a good strategy. It only allows speculation, which can't be proven. Such as my reply. :)Too many years gone by for me to turn back now.
 

MBuster

Active Member
First Name
Billy
Joined
May 29, 2021
Messages
28
Reaction score
37
Location
PNW
First Name
Billy
Vehicles
F250, R1S (waiting for Max Pack)
Occupation
Construction
Since we won't be told, I'll speculate. There would be way less reservations from those states of the least priority, if told prior to ordering, that location counts more than an early reservation.......including me. Fewer reservations might not entice their investors. They'll deal with the fallout later....Silence is a good strategy. It only allows speculation, which can't be proven. Such as my reply. :)Too many years gone by for me to turn back now.
People need to remember that when Rivian started taking order they did not have the billions of investment from their other partner yet and did not have a fully baked plan in place for the roll out. They did not know how many order or from where and no budget to work on making it happen. They cannot tell what they do not know. They probably had some idea that someplace like California would be first as is usual with EV company but not know how or what was next.
I never thought they would take in exact order of reservation to deliver no matter what you want and where you live. Almost all EV when first out go to limited market and those that live in best area for EV get sooner. Sometime this mean service sometime for CARB credit sometime both.
People are also believing that where they live very late in delivery just because no guide talks yet. Too soon to judge on that and many things, so be waiting patiently before complain.
 

Advertisement





 


Advertisement
Top