Sgt Beavis
Well-Known Member
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Interesting Video
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or independent repair centers that are certified to work on the vehicles...Seems like a confluence of a bunch of factors, but growing to quickly being the main culprit. I can also see where this leaves room to make a case for *gasp* a dealership model.
I had a warranty problem with my 2019 Wrangler radio during this last summer (about 25k miles, less than 3 years old. I brought it into my Jeep dealer in early September, they told me I needed a new radio, and said it would take about a week to get it in. A few wakes later, I called them, they said still on order. About a month after initially bringing it in, they called me and said they got my new radio in. When I brought it in, they said they didn't have it, and would put a "rush" on a new unit. About 6 weeks later, I emailed them for an update, and they said they never ordered one. Made an appointment at another dealer, and had a new radio installed in 2 weeks, in late December. Basically, my radio broke, and I thought the first Jeep dealer ordered parts, because they told me they would, that they never ordered. I was under the impression that one reason for the delay was Covid shortages, which sounded plausible. Went almost 4 months without a radio in my Wrangler because of an inept dealer, that told me several times they were ordering a radio, and never did. Fun times.Not to throw flames on a raging fire but this is a case where a dealer network might help, but then again, as I was typing this, I just remembered I have a factory recall on my Jeep Grand Cherokee, the leather material covering the dash is delaminating. The part has been on order since January 2020 (not a typo) and every 3 months I make a call and am given a date 3 months in the future…. so ignore the first sentence in this paragraph, having the dealer has brought me no advantage here….
I guess I need to put a phone call on my todo list tomorrow, I missed my December call.
Maybe I will put 2 phone calls on my list for tomorrow…I had a warranty problem with my 2019 Wrangler radio during this last summer (about 25k miles, less than 3 years old. I brought it into my Jeep dealer in early September, they told me I needed a new radio, and said it would take about a week to get it in. A few wakes later, I called them, they said still on order. About a month after initially bringing it in, they called me and said they got my new radio in. When I brought it in, they said they didn't have it, and would put a "rush" on a new unit. About 6 weeks later, I emailed them for an update, and they said they never ordered one. Made an appointment at another dealer, and had a new radio installed in 2 weeks, in late December. Basically, my radio broke, and I thought the first Jeep dealer ordered parts, because they told me they would, that they never ordered. I was under the impression that one reason for the delay was Covid shortages, which sounded plausible. Went almost 4 months without a radio in my Wrangler because of an inept dealer, that told me several times they were ordering a radio, and never did. Fun times.
I'm in the exact same boat with my 2015 Model S. I spent so much time telling everyone how great they are, and how much fun they are to drive, and how it's soooo much less maintenance than a regular car.I was a huge advocate for them for the first 6 or 7 years I had it, but now, I am almost certain I would not buy another one. Maybe in the future they will improve and become more like the company was when I first bought one in 2013. But with their current design & service philosophy that's a difficult situation to envision.
I think he was serious (I did skip through lots of that particular case study) because (for me anyway) it's excruciatingly painful to be needled like that after getting so seriously screwed over. It's actually worse than the major injury. I'm not sure why, but it hurts less to live with a major issue (car down b/c their are no parts especially with today's supply chain issues). Tesla could & should say "We can't get you the parts but we will certainly help you out and refund that ridiculous charge" but since they aren't it feels much more like "We're going to f&(* you and there's nothing you can do about it.". But that's just me.Can’t tell if serious.
Not because of sarcasm, which I enjoy, but because that guy ”complaining“ about his monthly subscription when his new $140K Plaid was down 50% of his first 6 months of ownership had the patience of Ghandi.
I would have ripped Tesla’s face off in that scenario in half the time it took to watch the video. Full on postal.
Is Tesla’s recent service, QC, and reliability really that poor? I’d really like to know.
This is me. I was looking hard at getting a Model Y Performance, but I’ve just seen so many reports of quality issues and customer service headaches that I decided I’d rather get a Ford than put up with Tesla. Even my super tree hugger neighbor (I kid, he’s a great guy) gave up on buying a Model Y after hearing so much about their quality and service issues. He’s currently waiting on Mustang Mach-E.I’m only a passive observer when it comes to Tesla issues, but I’ve talked to enough people and read about enough problems with them now to know I wouldn’t purchase one myself. Which sucks, because I do appreciate the trailblazing they have done in many areas, like disrupting the traditional dealer system, etc. Musk is one of the most annoying blowhards on the planet right now, which is really saying something, but he is also brilliant in many ways.