This is awesome.I want to add an update of praise here to the the Rivian support team. They hands down provide the best support of any company I’ve ever dealt with. I decided to call support just to front run my insurance conversation and make sure I knew what Rivian suggests for collision repair and what to do if the vehicle is totaled. I spoke to Dominique and Tisha (I really hope I’m spelling her name right!) about the situations and they were so helpful getting me info on certified collision centers and what to do if it’s totaled. I really want to praise Tisha because she was not only so compassionate to my situation but genuinely gave me a pep talk about how rivian will have my back and get me in a new vehicle if needed. It was one of the most positive conversations I’ve ever had in a difficult time. Tisha and the rest of the team really do care about their customers. I really hope the rivian team reads these forum posts because they need to know how good your team is. They’ve made my day.
I’ll give an update on the actual damage costs once I have a number