Alex D
Well-Known Member
- First Name
- Alex
- Joined
- Dec 11, 2021
- Threads
- 6
- Messages
- 96
- Reaction score
- 269
- Location
- Glenwood Springs, CO
- Vehicles
- R1T
- Occupation
- Business Owner
- Thread starter
- #61
Update:From my experience. My incident occurred on 7 Feb, Rivian certified repair facility viewed the truck on 8 Feb, initial estimate received on 10 Feb. Parts were "ordered" and I began to wait.
In late April, after being assured again by the body shop that Rivian was "back-ordered" on the parts, I reached out directly to Rivian. Within 3-4 days, Rivian reached back and notified me that the parts were readily available and, although an inquiry had been made by my certified repair facility, the parts HAD NEVER ACTUALLY BEEN ORDERED!
I call my repair facility and, upon asking for the gentleman I had been working with for months, was informed that he no longer worked there...hmmm. I relayed what Rivian had told me, they investigated, and parts were finally ordered. I dropped the truck off last Monday, 22 May, and it's being worked on now.
Lots of delays but they appear to be the fault of my repair shop and not Rivian. BTW...Rivian has continued to contact me to track completion of my repairs. This is astounding behavior from a manufacturer and is indicative of their (in my experience) genuine concern for the satisfaction of their customers.
I recommend you stay on top of your repair shop and if you seem to be overly delayed, ask lots of questions. Good luck!
Man you we're completely right about this process being terrible all around. Its been a month since the accident and I still don't even have an initial damage estimate from the shop. And I chose a top tier shop. They says its going to be another two weeks before I even have an estimate.
On top of it, the at fault party insurance company has been terrible. They've accepted full fault but havn't communicated anything since. I had been running the claim through my insurance but my rental car coverage is about to run out so we're working to move that coverage to Travelers, the at fault company. Its been 2 weeks and they haven't even communicated back to me or my insurance agent despite multiple calls. And this is with reaching out to the adjuster, the adjusters manager and the managers manager. Not a single bit of communication from them. They are proving to be an absolutely horrible company to deal with. I've filed a complaint with the state insurance board and am about to hire a lawyer. I can't believe this is the state of modern insurance. I shouldn't have to sue someone to get the service owed from the at fault company.
Honestly after this whole experience I think I've lost all interest in owning a Rivian. The company itself and car are great but if this is the difficulties when it come to repairs and insurance, I'm out. The state of our society and insurance is sad.
I wish I could just say what the damage is going to cost...
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