Huchen_Dong
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As far as I know, there are 3 to 4 Rivians in China.
Two of them got Critical Battery Issue and one shipped back the US to fix(not sure whether come back), mine is the other.
Mine arrived in China like in September 2022(with sunroof glass had cracks). I waited for like half year since I booked it. It's a second hand car, but nearly brand new.
After the car arrived. I charged the HV battery full, drived a few miles and leaved it outdoor for 2 or 3 day. Then I found I couldn't unlock the car. I realized that the 12V battery might die(normally the DCDC should be working to make sure the 12V battery will not run out). I jump start then I found so many telltales pop up and I couldn't charge or put in drive. I thought the 12V battery might not full enough so I took out of the car (I found there were two but small! )and charged full. The issue were not fixed.
I tried so many times to reset(both softwares and the vehicle) in October 2022 but failed. I left it for about 5 months with 260 miles left in the HV battery.
Recently I chat online with Rivian technical support and I am been told to do a sleep cycle(lock all doors, make sure nothing on the seats or any seat belts plugged in, lock the car and take the key far enough, leave the car for 30-45min), it may help(I saw one R1T was fixed in this forum by sleep cycle, that one popped up many telltales, cannot put in drive too, but no Critical battery issue). If it doesn't work, the car must ship back to the US as Rivian say.(Customer Service Center only in the US? maybe). I saw a few case like mine, Rivian replace the HV battery to solve this problem at last.
I try a sleep cycle today(March 2023), the car didn't come back(250 miles left in the HV battery, the electric quantity barely drops, is there a security mode?). The last hope was gone.
So, here is the story. I attached some pics or videos blow.
Is there any way to fix the car without shipping back to the US?
VIDEO:
Two of them got Critical Battery Issue and one shipped back the US to fix(not sure whether come back), mine is the other.
Mine arrived in China like in September 2022(with sunroof glass had cracks). I waited for like half year since I booked it. It's a second hand car, but nearly brand new.
After the car arrived. I charged the HV battery full, drived a few miles and leaved it outdoor for 2 or 3 day. Then I found I couldn't unlock the car. I realized that the 12V battery might die(normally the DCDC should be working to make sure the 12V battery will not run out). I jump start then I found so many telltales pop up and I couldn't charge or put in drive. I thought the 12V battery might not full enough so I took out of the car (I found there were two but small! )and charged full. The issue were not fixed.
I tried so many times to reset(both softwares and the vehicle) in October 2022 but failed. I left it for about 5 months with 260 miles left in the HV battery.
Recently I chat online with Rivian technical support and I am been told to do a sleep cycle(lock all doors, make sure nothing on the seats or any seat belts plugged in, lock the car and take the key far enough, leave the car for 30-45min), it may help(I saw one R1T was fixed in this forum by sleep cycle, that one popped up many telltales, cannot put in drive too, but no Critical battery issue). If it doesn't work, the car must ship back to the US as Rivian say.(Customer Service Center only in the US? maybe). I saw a few case like mine, Rivian replace the HV battery to solve this problem at last.
I try a sleep cycle today(March 2023), the car didn't come back(250 miles left in the HV battery, the electric quantity barely drops, is there a security mode?). The last hope was gone.
So, here is the story. I attached some pics or videos blow.
Is there any way to fix the car without shipping back to the US?
VIDEO:
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