blcklab666
Well-Known Member
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Cross posted from Reddit.
So Rivian is still trying to fix my Alexa/Spotify issue and other Alexa issues. First time was mobile visit last year. Didn't fix it although back then you could at least reset it for a day. Late November software update sort of fixed it (coincidence?) and they couldn't reproduce it at SC when I was there for a door alignment issue. Of course I literally left Rivian SC and it didn't work on the drive home. Now 6 months since it arose I brought it in again. I should have tested it before leaving but it was intermittently working so who knows.
Also I got flagged as needing a new 12V so they're doing that. That's good. They left me a message yesterday I didn't see.
So even though I have uploaded video of "please install Spotify or update the app" I asked the service rep to come see it with me. First attempt of "Alexa play (BAND NAME) on Spotify" resulted in a "I'm sorry something went wrong." Second attempt yielded the error many of us are experiencing. The tech recorded his own video and uploaded it as well. Then he wanted to see if Alexa worked with some other things. We tried "Alexa open the front trunk" which didn't work.Just nothing happened at all. Also last two updates have "broken" my PaaK. I can open the car but then the media display and my phone app tell me to set up Paak and Alexa doesn't work until I do.
So I was informed the San Diego SC has a software tech. That's all they do. I think he said they deal with the updates. Each update has made my vehicle less functional. I assumed all SCs do and have had such a tech. Has this not always been true? They'll start with diagnostics then dig into the hardware, come up with a team plan (his words), and want to get it fixed. They don't want to return it not fixed. Want to hold the vehicle two weeks. I think that's because they sometimes just don't get to it but TBH my last two visits have been quite quick. A day or two.
I'm still not confident they'll figure it out but fingers crossed. For some reason I qualify for any car on the Enterprise lot. Renting a Range Rover ain't cheap for Rivian. Nor are the repeat service center appointments.
FWIW 2023 28XXX R1S Quad. Connect+ account as well.
So Rivian is still trying to fix my Alexa/Spotify issue and other Alexa issues. First time was mobile visit last year. Didn't fix it although back then you could at least reset it for a day. Late November software update sort of fixed it (coincidence?) and they couldn't reproduce it at SC when I was there for a door alignment issue. Of course I literally left Rivian SC and it didn't work on the drive home. Now 6 months since it arose I brought it in again. I should have tested it before leaving but it was intermittently working so who knows.
Also I got flagged as needing a new 12V so they're doing that. That's good. They left me a message yesterday I didn't see.
So even though I have uploaded video of "please install Spotify or update the app" I asked the service rep to come see it with me. First attempt of "Alexa play (BAND NAME) on Spotify" resulted in a "I'm sorry something went wrong." Second attempt yielded the error many of us are experiencing. The tech recorded his own video and uploaded it as well. Then he wanted to see if Alexa worked with some other things. We tried "Alexa open the front trunk" which didn't work.Just nothing happened at all. Also last two updates have "broken" my PaaK. I can open the car but then the media display and my phone app tell me to set up Paak and Alexa doesn't work until I do.
So I was informed the San Diego SC has a software tech. That's all they do. I think he said they deal with the updates. Each update has made my vehicle less functional. I assumed all SCs do and have had such a tech. Has this not always been true? They'll start with diagnostics then dig into the hardware, come up with a team plan (his words), and want to get it fixed. They don't want to return it not fixed. Want to hold the vehicle two weeks. I think that's because they sometimes just don't get to it but TBH my last two visits have been quite quick. A day or two.
I'm still not confident they'll figure it out but fingers crossed. For some reason I qualify for any car on the Enterprise lot. Renting a Range Rover ain't cheap for Rivian. Nor are the repeat service center appointments.
FWIW 2023 28XXX R1S Quad. Connect+ account as well.
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