Sponsored

Quick Question: Did everyone get this email or select individuals

ruawahoo2

Well-Known Member
Joined
Aug 25, 2021
Threads
6
Messages
62
Reaction score
152
Location
Utah
Vehicles
Palisade and CX-5
I got the following email yesterday. It surprised me because it doesn’t feel like a customer-wide blast. Did everyone get this or is this sent in preparation for a delivery? I’m trying not to get my hopes up… :)

Dear XXX,

We’re excited to get you behind the wheel of your R1, and we’ve designed the purchasing and delivery process to be as smooth and seamless as possible.

You’ll soon be invited to our digital purchasing experience, in which you’ll be able to complete all the steps necessary to take ownership of your Rivian. To help you get ready, we’ve compiled a checklist of everything you’ll need to have on hand. As your delivery date approaches, keeping these items in mind will ensure you can purchase and receive your vehicle in the way that works best for you.
See the Checklist

After you’re invited to begin the process, your Rivian Guide will also be available to help with any questions you have.

1. Trading In Your Vehicle
If you have a vehicle you’d like to trade-in, we’ll apply it as a credit toward your new Rivian during the digital purchasing experience. We accept most makes and models and will assign trade-in value based on market value, vehicle history and other information you give us. We’ll collect your trade-in vehicle on delivery day.
Learn More →

2. Financing Your Vehicle
Rivian Finance is a simple, integrated process that only takes minutes to complete. You can personalize your financing solution by adding home charging equipment, taxes and fees, and selecting the term, down payment and monthly payment that best fits your needs. You can apply and learn if you qualify in under 15 minutes during the digital purchasing experience.
More About Rivian Finance →

3. Buying Insurance
You can purchase Rivian insurance directly from us, which means a more streamlined process as well as customized coverage that integrates with our connected vehicle platform to help keep premiums low. It can even cover off-road driving and Rivian Adventure Products you’ve purchased from us, and we can help customize your plan to provide the specific protection you need.
Schedule a Rivian Insurance Call →

4. Installing Your Charger
If you’ve purchased a Rivian Wall Charger and would like help planning installation, we’ve partnered with Qmerit, a network of certified professionals who specialize in installing EV chargers at a competitive price. Fill out Qmerit’s installation questionnaire to obtain a free price estimate and get matched up with an installer near you. Please note you can also use your own licensed electrician for installation.
Qmerit Questionnaire →

5. On Delivery Day
Make sure you download the Rivian app before delivery. You can then track your vehicle’s journey through the app and set it up upon arrival to use as a digital key. (You’ll receive your other Rivian keys, too.) To get better acquainted with your vehicle, you can ask a Rivian Field Specialist for a walkthrough on delivery day, or explore on your own time through a guided digital orientation.
More About Delivery →
Sponsored

 

IRun

Well-Known Member
First Name
Julian
Joined
Jan 3, 2022
Threads
7
Messages
119
Reaction score
108
Location
Perrysburg, OH
Vehicles
R1T Adventure, Model 3
Occupation
Analyst
Clubs
 
I received it earlier in the day yesterday and received an email later in the evening asking me to confirm my configuration.
No guide info was shared but I do have one assigned on my Rivian account.
From what I've found on here and other forums is that others that received it, including having the exact same order date all had my same configuration.
Adventure
El Cap Granite
21" wheels

I don't think it was a generic email meant for everyone but do fear someone screwed up as I am a 01/01/2022 order. For now, i'm assuming it is is legit although I will need to delay my delivery.
 

pmp6

Active Member
First Name
Phil
Joined
Mar 18, 2022
Threads
6
Messages
32
Reaction score
24
Location
Denver
Vehicles
2015 Cayman GTS, 2015 Forester, 2017 Sprinter
I did not receive said email. I have an order from late 2021.

congrats!!!
 

MoreTrout

Well-Known Member
First Name
Jay
Joined
Sep 12, 2021
Threads
19
Messages
510
Reaction score
784
Location
PA
Vehicles
Ford Fusion Hybrid, Rivian R1T
Occupation
Retired USN
Congratulations. Looks like you are one of the lucky Rivian lottery winners in their dysfunctional delivery process. I'm happy for you or anyone on an individual basis who is lucky enough to get a truck. My dwindling patience with Rivian and their abysmal communication and lack of transparency makes it harder and harder to stomach my own situation though. Could be worse. I could be one of those 18 or 19 preorder holders close to a service center that are still in the dark while they see vehicles being delivered that are identical or with changes they would accept in a heartbeat to get a truck.
 

JGard18

Well-Known Member
Joined
Mar 8, 2022
Threads
17
Messages
521
Reaction score
692
Location
Acton MA
Vehicles
2022 R1T Adv, 2023 Volvo XC40 Recharge
Occupation
Consultant
I'm an early 2021 reservation holder, did not receive this. It does seem like this new sales process is going into effect. The one they emailed a bunch of folks (not including me) about earlier in the week. Congrats
 

Sponsored

yorty

Well-Known Member
First Name
marko
Joined
Apr 30, 2022
Threads
1
Messages
75
Reaction score
39
Location
lake havasu az
Vehicles
2009 ram 1500 4x4/Winnebago Vista 28
Occupation
retired
Congratulations. Looks like you are one of the lucky Rivian lottery winners in their dysfunctional delivery process. I'm happy for you or anyone on an individual basis who is lucky enough to get a truck. My dwindling patience with Rivian and their abysmal communication and lack of transparency makes it harder and harder to stomach my own situation though. Could be worse. I could be one of those 18 or 19 preorder holders close to a service center that are still in the dark while they see vehicles being delivered that are identical or with changes they would accept in a heartbeat to get a truck.
What Trout said! Switched from Max to Large Pack immediately after RJ's reprioritization/postponment of Max Pack in December...Now in Max Pack purgatory!
 
Last edited:

R1Sky Business

Well-Known Member
Joined
Mar 15, 2022
Threads
44
Messages
4,945
Reaction score
3,935
Location
CA
Vehicles
R1S
Clubs
 
Your truck is on the way
 

Mygrain

Well-Known Member
First Name
David
Joined
Dec 24, 2021
Threads
4
Messages
420
Reaction score
557
Location
central Illinois
Vehicles
'22 IONIQ 5, '23 R1S quad, many Deeres
Occupation
grain farmer, ex-Honda factory engineer
Clubs
 
I have not received any email from Tony since April. Thirty-nine months and I haven't even received a delivery window estimate. But my avatar is still smilin'.
 
OP
OP

ruawahoo2

Well-Known Member
Joined
Aug 25, 2021
Threads
6
Messages
62
Reaction score
152
Location
Utah
Vehicles
Palisade and CX-5
Thanks everyone for responding to this. You were all correct. Unfortunately it hasn’t gone very smoothly. I’m going to share the details in another post.
Sponsored

 
 




Top