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Picked up the DUNE & HVAC already broke!

DaveInCA

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Dave
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Burlingame, CA
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2025 Rivian R1S with 4 Car Seats, Off-Road Package
Sorry for your problems. We had a similar problem when we took delivery of our R1S. Good weather at delivery, but A/C & Heat not working when we needed them. Service center had the vehicle for 2-3 weeks and finally returned it saying that the problem was that the heat pump was under-charged with refrigerant. However, after we got the vehicle back, the heat pump was super noisy and the A/C & heat still did not work very well. We were very angry. The vehicle headed back for a second service visit. This one went much better with a Rivian service agent watching over the process for us. When we finally got the vehicle back after the second service visit, it worked great. They said that the Heat Pump had been overcharged!! Rivian gave us a gen 1 R1T quad as a loaner the second time instead of a rental, which made the experience less painful.
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ThirteenElectrics

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R1S, R1T, XC40 Recharge
My R1T has much weaker A/C compared to my R1S. It's almost nothing, just noticed it in warmer weather. We'll see what service says when I can finally get an appointment in three to four months.
 

Ajax

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Ajax
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2025 R1S dual motor, Mustang Mach-E Infinite Blue 4x ER
My R1T has much weaker A/C compared to my R1S. It's almost nothing, just noticed it in warmer weather. We'll see what service says when I can finally get an appointment in three to four months.
So I’m having the same problem again. The third row fan hack works OK, but it’s just bizarre to me that the A/C is borked again after sitting in our garage while we we on vacation for 9 days. The only thing that changed was the latest software update 2025.18. Tried a hard reset, still no A/C. I really love my Rivian and I want Rivian to succeed, but if this upcoming repair doesn’t fix it for good, I will probably lemon law it
 

andrewgrhogg

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Andrew
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San Jose
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2025 Rivian R1S Dual Max
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Retired
I’m with you. My ac didn’t work at initial pickup, took 2 weeks to fix, then broke again within a few days and then took another 2 weeks to fix. And now works but seems to not blow very cold. They definitely have something wrong with their AC system generally speaking.
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