Paint woes

[webfootdawg]

Picked up my R1S back in August. A few days prior to delivery got a call from the local service center, they had noticed a small paint issue on the drivers door. A small bubble of paint. I had two options, delay delivery two weeks while they fixed or take delivery and deal with it later. I took the latter.

Finally dropped of car this week, they took it to the local certified body shop that has been doing Rivian work. Got a call from Rivian. Body shop found delamination on the adjacent quarter panel. Rather than fix existing, they're getting a new quarter panel shipped out. Could take up to two weeks. Service center was good about getting me a rental. Today they said they'll have a loaner R1S I can swap out. At least the kids will get a few more days of Halloween mode on the loaner.

It's delay my booking of PPF. Hopefully I can get it on before skiing starts.

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[Rivdog]

Glad to hear it’s being fixed pretty quickly and Rivian is being responsive. That red on black makes me with I’d picked it too!

 

[Nine_One_Six_R1S]

what is the typical policy on loaners? DO they only offer loaners if it's going to be an extended time without your ride?

 

[webfootdawg]

what is the typical policy on loaners? DO they only offer loaners if it's going to be an extended time without your ride?

Zero idea. My loaner is a unicorn. Red with green interior.

 

[ads75]

what is the typical policy on loaners? DO they only offer loaners if it's going to be an extended time without your ride?

I think its luck of the draw. I wouldn't count on a Rivian loaner for any service.

 

[iansriv]

Picked up my R1S back in August. A few days prior to delivery got a call from the local service center, they had noticed a small paint issue on the drivers door. A small bubble of paint. I had two options, delay delivery two weeks while they fixed or take delivery and deal with it later. I took the latter.

Finally dropped of car this week, they took it to the local certified body shop that has been doing Rivian work. Got a call from Rivian. Body shop found delamination on the adjacent quarter panel. Rather than fix existing, they're getting a new quarter panel shipped out. Could take up to two weeks. Service center was good about getting me a rental. Today they said they'll have a loaner R1S I can swap out. At least the kids will get a few more days of Halloween mode on the loaner.

It's delay my booking of PPF. Hopefully I can get it on before skiing starts.

I have a very similar issue. A very small dent was found at delivery. I dropped the car off and Rivian sent it to a body shop. I thought all was well and I dropped it off at a ppf place. They discovered that the body shop made a mess of things-over spray, missing clear coat etc. Taking it back to Rivian to see if they can get it sorted. It's a first-world problem but frustrating and time consuming.

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