cohall

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In case anyone didn't receive it:

Hi Cohall​
As you likely know, there are issues with our powered tonneau cover. While most are operating as intended, many are not.

We want you to know we are aware of the issue and are working on a solution and a process for replacing existing tonneau covers. Right now, no action is required on your part; this is simply a proactive step to let you know we are working hard on this. Our goal is to have a solution early next year. We’ll reach out at that time with next steps.

If your tonneau cover is operating properly, you should continue using it. If you have a service request currently filed for your tonneau cover or experience an issue in the near future, the Rivian Service Team will continue to be your main point of contact. We have interim solutions in place to help with the issue you may be experiencing. We’ve also created this list of FAQs to provide more detail.

We are committed to ensuring our products are incredibly durable. We appreciate all the feedback we receive as it helps make us better.


Tony Caravano
Head of Rivian Customer Engagement​

 

R1Tom

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Why does the letter suggest they all get replaced, but then the FAQ, says "some"?
 

bjcleaver

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Just got it as well. Seems like it went to everyone, regardless of rumors of an "improved" cover on some of the newer VINs (I'm 109xx and my guide thought my cover was "better".) That's going to be a lot of covers to replace...
 


Carmelbythesea

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Next year is vague. I’m wondering if I will get my all weather floor mats in October?
 

Scoiatael

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My cover sounds a lot worse when it opens and closes now than when I took delivery. Every time I open it, it sounds like the motor is about to fail. Closing it the sound is a bit better, but not by much.
 

Dark-Fx

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Why does the letter suggest they all get replaced, but then the FAQ, says "some"?
They may only replace people's with demonstrated issues. Which makes sense.
 

Dark-Fx

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My cover sounds a lot worse when it opens and closes now than when I took delivery. Every time I open it, it sounds like the motor is about to fail. Closing it the sound is a bit better, but not by much.
They changed the speed of the motor a couple updates ago.
 


Scoiatael

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Rousie13

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Wondering the same thing. Hoping my mats come soon.
With a surprise of yellow logos! 😂

But seriously, I do want my all season mats before winter.
 

NY_Rob

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They may only replace people's with demonstrated issues. Which makes sense.
As everyone rushes outside to operate their cover till it fails ;)
 

ironpig

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Can't wait to strap my Christmas tree to my new working tonneau cover in December 2023.
 

stickyfingers

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Is this the end of the summer communication? I need a truck before I can say I have tonneau issues - lol.
 

 
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