Harvest
Well-Known Member
- Joined
- Nov 15, 2020
- Threads
- 7
- Messages
- 120
- Reaction score
- 303
- Location
- Columbia, MO
- Vehicles
- Honda Pilot, Rivian R1T Adventure Forest Green
- Occupation
- agriculture
I just signed the purchase agreement, and am expecting my R1T delivery in October-November.
For what it's worth, I was one of the people (probably many did this) who emailed the "public" email address for RJ Scaringe yesterday morning to encourage the company to offer a signed purchase agreement. I just got a response email from that RJ account, signed "RJ," about a half hour ago. I'm sure it was sent by a Rivian staff member and not RJ, but it was nice to see that someone is monitoring that email and responding. The response was mostly what appeared to be boilerplate about the purchase agreement, but the first sentence of the email was personalized to respond to some comments I had made about doing my "First Mile" drive last week, so at least it wasn't a totally canned response.
Ironically, I had also emailed my guide at the same time, and have had no response from that person, but I did get a response 20 minutes ago from customer service which was along the lines of "we will be sending out information about the signed purchase agreement." I had NOT emailed customer service, so I assume my email to the guide's email account somehow was forwarded into customer service. Overall, it's good to see they are responding on this important topic.
For what it's worth, I was one of the people (probably many did this) who emailed the "public" email address for RJ Scaringe yesterday morning to encourage the company to offer a signed purchase agreement. I just got a response email from that RJ account, signed "RJ," about a half hour ago. I'm sure it was sent by a Rivian staff member and not RJ, but it was nice to see that someone is monitoring that email and responding. The response was mostly what appeared to be boilerplate about the purchase agreement, but the first sentence of the email was personalized to respond to some comments I had made about doing my "First Mile" drive last week, so at least it wasn't a totally canned response.
Ironically, I had also emailed my guide at the same time, and have had no response from that person, but I did get a response 20 minutes ago from customer service which was along the lines of "we will be sending out information about the signed purchase agreement." I had NOT emailed customer service, so I assume my email to the guide's email account somehow was forwarded into customer service. Overall, it's good to see they are responding on this important topic.
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