DKM_R1S
Well-Known Member
- First Name
- Dan
- Joined
- Apr 2, 2024
- Threads
- 34
- Messages
- 219
- Reaction score
- 137
- Location
- West Chicago Suburbs
- Vehicles
- R1S
- Occupation
- Manufacturing
- Thread starter
- #1
I had seen many negative stories about owner’s service experiences so I thought I would balance it out with a positive experience.
let me preface this with saying I am not a Rivian fanboy and the number of problems I have had with the R1S in the first 6 months seems higher than what it should be. But then again, I have never been an early adopter of a vehicle with this much new technology so maybe
It’s kind of to be expected.
The great service I have been receiving from Rivian has definitely made up for the disappointment and inconvenience the problems create. Rivian transported my R1S across the country from on a flatbed from Spokane to Noack in June after a drive into failed.
I’ve been to the Normal, IL plant four times now for various service issues. I actually live closer to Chicago, but find the less stressful traffic free roads worth the 2 hour drive. Getting service here is a very different experience because you are driving up to the main entrance of the Rivian factory, check in with the receptionist at the front counter, then are actually at the front of the factory, can see into it.
the guys who handle the service appointments do a great job. A couple of months ago when I needed my glass roof replaced. They didn’t have any replacement roofs in stock. I had a time constraint due to an upcoming road trip, so my service advisor personally drove from Normal to Chicago (two hours each way) to get the replacement part.
The actual service center is on the far end of the campus and customers are not allowed back there, so make sure you retrieve everything you need from your R1 before they drive it off to the service building.
In all my visits, I always received a loaner: it waiting up front for me, so it has always been a seamless experience. I can see where having to Uber to an Enterprise location and rent a substandard car could be a pain.
let me preface this with saying I am not a Rivian fanboy and the number of problems I have had with the R1S in the first 6 months seems higher than what it should be. But then again, I have never been an early adopter of a vehicle with this much new technology so maybe
It’s kind of to be expected.
The great service I have been receiving from Rivian has definitely made up for the disappointment and inconvenience the problems create. Rivian transported my R1S across the country from on a flatbed from Spokane to Noack in June after a drive into failed.
I’ve been to the Normal, IL plant four times now for various service issues. I actually live closer to Chicago, but find the less stressful traffic free roads worth the 2 hour drive. Getting service here is a very different experience because you are driving up to the main entrance of the Rivian factory, check in with the receptionist at the front counter, then are actually at the front of the factory, can see into it.
the guys who handle the service appointments do a great job. A couple of months ago when I needed my glass roof replaced. They didn’t have any replacement roofs in stock. I had a time constraint due to an upcoming road trip, so my service advisor personally drove from Normal to Chicago (two hours each way) to get the replacement part.
The actual service center is on the far end of the campus and customers are not allowed back there, so make sure you retrieve everything you need from your R1 before they drive it off to the service building.
In all my visits, I always received a loaner: it waiting up front for me, so it has always been a seamless experience. I can see where having to Uber to an Enterprise location and rent a substandard car could be a pain.
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