spsteam
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- #1
Installed the 2024.51 update without issue, but now the vehicle has no sound. Nothing from the entertainment unit, no sounds from turning indicators or hazards, no outside lock confirmation chirp. Have tried multiple hard and soft resets.
Posting in the hopes that others who are experiencing the same have found a solution.
Update #1 - Jan 28 -[Spoiler; it's still broken]
Just returned from being out of town for a few days (car was at home), and I tried to get the audio going. Everything is the same as before -- no audio. Tried resets but to no avail. Rivian did respond to my ticket requesting that I call them to provide additional information. I relayed the issue and my attempts to troubleshoot/fix this issue. They did not have any guidance or fixes to offer over the phone, so they booked a service center appointment. First available is May 1, (SF Bay Area) but they said they would try to get me in sooner.
Not thrilled about going without sound/audio/bluetooth phone for the next three months, so hopefully a fix will surface or Rivian will issue a software fix/patch for us. Fingers crossed. Please post your experiences with this 2024.51 no sound issue.
Good Luck!
Update #2 - Jan 29 - It's Fixed!
After talking with Rivian support yesterday afternoon (see update #1 above), this morning my R1S displayed the system update icon on the main screen. The update menu listed the current system version being 2024.51.30 and showed an update ready for the same 2024-50-30; a reinstall. I proceeded with the installation which went smoothly and now all the sounds are working normally. Hopefully, the others of you which are experiencing the same issue can ask Rivian to push out a reinstallation to your vehicle.
Posting in the hopes that others who are experiencing the same have found a solution.
Update #1 - Jan 28 -[Spoiler; it's still broken]
Just returned from being out of town for a few days (car was at home), and I tried to get the audio going. Everything is the same as before -- no audio. Tried resets but to no avail. Rivian did respond to my ticket requesting that I call them to provide additional information. I relayed the issue and my attempts to troubleshoot/fix this issue. They did not have any guidance or fixes to offer over the phone, so they booked a service center appointment. First available is May 1, (SF Bay Area) but they said they would try to get me in sooner.
Not thrilled about going without sound/audio/bluetooth phone for the next three months, so hopefully a fix will surface or Rivian will issue a software fix/patch for us. Fingers crossed. Please post your experiences with this 2024.51 no sound issue.
Good Luck!
Update #2 - Jan 29 - It's Fixed!
After talking with Rivian support yesterday afternoon (see update #1 above), this morning my R1S displayed the system update icon on the main screen. The update menu listed the current system version being 2024.51.30 and showed an update ready for the same 2024-50-30; a reinstall. I proceeded with the installation which went smoothly and now all the sounds are working normally. Hopefully, the others of you which are experiencing the same issue can ask Rivian to push out a reinstallation to your vehicle.
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