New Owner - PaaK and Fob won't start vehicle?

[idiocyafoot]

Hi all. New owner here. Atlanta. Feb 2019 order. was holding out for max pack and 20ATs. relented and took a rivian shop adventure large with 21s. Limestone. Love it. (5 year Model S driver).

Only one issue so far (knock knock). I hope this is the right forum for this question...

Every key (Fob, PaaK, both cards) will unlock the vehicle...but only the cards will start it.

I have gone through tons of threads on this and other sites and haven't found anything exactly like this.

Delivery said that it might fix itself after software update (from 2022.15.0 to 2022.19.4). Did that last night and it didn't clear. Have also done a couple info resets and one hard reset since then. Still no joy. Everything appears to be paired (again, all keys lock/unlock) and all are assigned to me. Fwiw the key fob shows ID as 'NA'. Not sure if that is typical or not. Rivian App for phone location is set to 'always on' and proximity works correctly. Car just will not start unless I massage the door with a card.

Am I not doing something right? Anyone have any ideas? Not exactly a 'stranded on side of the road' problem but would love to not have to pull card every single time I want it to go. I have emailed and left a VM for support/guide.

Thanks!

Looks like a good community and will work to contribute as much as I get. Wave and I'll wave back.

Steve

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[jjswan33]

Doesn't sound like you are doing anything wrong. With the fob or the PAAK in my experience it should just work when you get in the car and press the brake, nothing special you need to do.

 

[Dark-Fx]

Sometimes my Fob doesn't work immediately but I just keep spamming the "drive" command and it works.

If you have IOS 16, it's supposedly known to not work correctly. I'm on android and haven't had issues, except for the time when my phone battery died between the time I opened the door and tried to drive away.

 

[idiocyafoot]

Thanks.

iOS 15 here.

The fact that both Bluetooth LE devices (PaaK and Fob) are not working leads me to believe it's a problem with the vehicle...like a BT module (or service/config running it)?.

I haven't researched enough yet to know what systems the PaaK and Fob use, but I thought I read they both use BT LE for start function. I would assume that would be different than either the lock/unlock one either device (and media from phone). But certainly could be wrong. Just starting to dig into while I wait for a call/email back.

 

[staples]

I exclusively use PaaK with my truck and had a fun experience adventure with it today.

I was sitting in the cell phone lot waiting to pick somebody up at the airport. I was just sitting there listening to a podcast from my phone when I got the signal to go get them from the terminal. So I tried to shift to drive, to which, the truck yelled at me to tap a card to drive. I then tried toggling bluetooth on my phone. No dice. Then my phone would not even connect to "Rivian Audio" for streaming. Eventually just pulled the card from my wallet to be able to drive. I even tried rebooting my phone because I've had similar issues with Android phones and headphones/speakers. Once I got home a UI reset fixed it up to allow PaaK and bluetooth audio to work again. This seemed like a larger bluetooth module issue for me since both the PaaK and audio connections were not working.

All this is to say that if a reset doesn't fix it, I'd be writing up a service ticket to have them look into it.

 

[DJG]

I have seen reports of others needing a BT module replacement, so I'd start there.

 

[idiocyafoot]

Thanks all.

Maybe I’m crazy but I swear “it” worked once this afternoon. I say ‘it’ because I had my phone, the fob and my (rfid-proof) wallet with a card in it in my hand …and the vehicle proximity-opened and started (without placing card). Problem is I had fob and phone in same hand so no idea what did what (opening or starting). Got home and tried to recreate and couldn’t get phone or fob fo work again (just card…outside wallet and very closely/properly placed).

Will update with progress and/or resolution.

 

[godfodder0901]

Thanks all.

Maybe I’m crazy but I swear “it” worked once this afternoon. I say ‘it’ because I had my phone, the fob and my (rfid-proof) wallet with a card in it in my hand …and the vehicle proximity-opened and started (without placing card). Problem is I had fob and phone in same hand so no idea what did what (opening or starting). Got home and tried to recreate and couldn’t get phone or fob fo work again (just card…outside wallet and very closely/properly placed).

Will update with progress and/or resolution.

I'm betting on phone since the FOB doesn't have proximity functions...

 

[idiocyafoot]

I'm betting on phone since the FOB doesn't have proximity functions...

Yep that makes sense.

So every key unlocks and locks properly…but only cards will start it.

 

[R1Tom]

I have found when the vehicle and PAAK stop communicating and you get the key not present deal-e-o, a solution is to lock and unlock, from the app. Then it works again. Seems that forces communication to reestablish.

 

[idiocyafoot]

Thanks. Yes have tried that. No joy.

 

[CarGuy]

Google Pixel 6 Pro
R1T delivered in March. No problems with PAAK, or fob. Never used the RFID cards until May when the PAAK and fob quit working. I've worked with support to get it resolved, but no luck.
It's certainly a frustrating issue.

 

[idiocyafoot]

Replacement Bluetooth Module fixed this btw. SC took care of it no problem. Took a couple days to get part in but not a big deal. Everything works perfectly now.

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