R1Sky Business
Well-Known Member
....got to go
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This sounds like a good service experience and not a lemon law buyback nightmare.I have held off sharing this story because I appreciate all that Rivian has been doing to try to fix my truck, but I'm at the point that I'd like some advice from the forum.
My truck went into a service center a month ago for some fairly common issues -- the drivetrain lash (the "tocking" noise at the point of acceleration/deceleration), the vehicle not being level (front passenger side always lower than the rest of the truck), off-center steering wheel/steering wheel shake/alignment issues, the dead accelerator issue (have to press it down over an inch before the motors start to engage).
When the truck first went to the service center they called me and said they had to replace the front drive unit, which shocked me, because it never gave me any error codes or showed signs of serious issues. But I was happy Rivian caught it and was going to make it right. In the meantime, they gave me a loaner which I really appreciated (and it didn't have any of the issues my truck had). It's now a month later and the truck is still at the service center. In that time, they've replaced the front drive unit, but couldn't get it working because it had some conflict with the firmware and they couldn't get the truck to reload new firmware. Today, they told me they have to replace the new front drive unit they just installed because they think it's defective since they can't get it to work with the firmware no matter what they do. They said they are ordering a new drive unit from the factory and are expediting it and hoping to be done next week.
The truth is I'm fine waiting for my truck because I have a great loaner and I appreciate the efforts Rivian is going through to make things right, but I also have to admit my concern with what seems to be one issue after another just getting my truck up and operating again. I'm concerned it's a problem truck at this point and the issues will continue once I get it back. On the other hand, maybe the issues will be worked out and it will end up being solid and reliable as a result of all the work that's being done on it now.
Today happens to also mark the day I am officially eligible to receive a brand new truck under CA's Lemon Law. I hate to go that route, but wonder if it might be the smart move. Any thoughts or advice?
I have this issue and thought it was just throttle mapping...I haven't heard of this problem. If mine exhibited this, I would absolutely expect a drive motor replacement to be in my future.
I agree with the dude with the super dope profile picture!My '18 Q7 experienced a major mechanical issue last fall, and it was out of warranty. Fortunately I've driven several Audis for the last 15 years so Audi of America "took care of me" by fixing the issue at no cost, my dealer also worked with me and was very helpful.
Due to the issues with shipping and part shortages, it took several months for the problem to be solved (about 4 and change). I the mean time I had a loaner (brand new Q3) that served its purpose.
The point of this is that I was ok waiting and I was also happy that this did not cost me a dime. Unless you have an immediate need to drive your car, I would just wait as it seems they are trying to get things done. That's just my $0.02
Same here. I experienced this during the first drive a few years ago and figured it as throttle mapping. It did take a lot of travel for the motors to engage which is super different from tesla (few mm of travel on my model 3 and it starts to move, which I like).I have this issue and thought it was just throttle mapping...
I put it in my own thread but my new VIN 119XX has every issue listed as OP. No call from service yet to take it in.ive heard this issue/symptoms mentioned for many months now. no idea how many that is as a percentage of all the vehicles but its definitely not just a small handful. not sure if Rivian hasnt figured out what the root cause it but it does seem to still be appearing in vehicles. maybe its not just one issue but could be multiple? does anyone know if its limited to a certain range of VINs or its spread all across all VINs?