ExhibHooligan
Member
- Thread starter
- #1
I’m putting this warning out to everyone who’s considering purchasing anything from @EVBASE. Especially their running boards! They do not honor their return/refund policy (specifically when it comes to damage) and will do everything they can to avoid you wanting to send the product back.
I got a fantastic deal on a set of running boards from them and was pretty excited to receive them. The shipping actually was pretty fast; they arrived within about a week. But unfortunately when they arrived at my door the box was torn open on both ends and one of the running boards was actually exposed (you could see it sticking out of the box). My blame is 50/50 UPS & EVBase. UPS definitely didn’t treat the package very nicely in transit but also EVBase’s packaging was absolutely horrible. Very thin cardboard, almost no padding, etc.
So all of this resulted in the running boards being damaged (scrapes and scratches) and one board was actually very slightly bent in the middle so it took a big hit somewhere along the way.
Now to get to my disastrous customer service experience. I won’t go through every single back and forth email that I had with EVBase (total of 13) but I will just summarize the experience (sorry in advance for the long summary).
I reached out asking to return my running boards due to them being damaged in transit. Directly from their website: “We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.”
After a few back and forth emails with them asking for photos of the damage, me sending the photos, them acknowledging the damage, etc. This is the response I received from EVBASE: “Thanks for your pictures, Maybe you can try spraying paint on it. Sand the scratched area and spray-paint it by yourself. Spray once and then spray again after it dries, two or three times in a row.
Don't make it too thick every time.
We can give you $70 as compensation, is this acceptable?”
Yes that’s right… they asked me to go buy some spray paint myself and repair the damage… oh and how about we give you $70 off? My response was repeatedly, “No absolutely not, that’s ridiculous I want to return the product under your return policy that’s stated on your website!”
After many back and forth emails they ultimately did not ever offer for me to return the running boards. They just keep slowly increasing the “compensation”. For some people receiving some money back for damages would have been totally fine. But in my particular case after having them ask me to go buy some spray paint… I wanted to return them just on principle alone (I did not want to support the company any longer). Ultimately I did receive my money back via a credit card dispute but my advice… they are cheap for a reason. Don’t take the chance of having to deal with their customer service over any sort of issues!
Screenshots: https://ibb.co/album/485hyD
I got a fantastic deal on a set of running boards from them and was pretty excited to receive them. The shipping actually was pretty fast; they arrived within about a week. But unfortunately when they arrived at my door the box was torn open on both ends and one of the running boards was actually exposed (you could see it sticking out of the box). My blame is 50/50 UPS & EVBase. UPS definitely didn’t treat the package very nicely in transit but also EVBase’s packaging was absolutely horrible. Very thin cardboard, almost no padding, etc.
So all of this resulted in the running boards being damaged (scrapes and scratches) and one board was actually very slightly bent in the middle so it took a big hit somewhere along the way.
Now to get to my disastrous customer service experience. I won’t go through every single back and forth email that I had with EVBase (total of 13) but I will just summarize the experience (sorry in advance for the long summary).
I reached out asking to return my running boards due to them being damaged in transit. Directly from their website: “We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.”
After a few back and forth emails with them asking for photos of the damage, me sending the photos, them acknowledging the damage, etc. This is the response I received from EVBASE: “Thanks for your pictures, Maybe you can try spraying paint on it. Sand the scratched area and spray-paint it by yourself. Spray once and then spray again after it dries, two or three times in a row.
Don't make it too thick every time.
We can give you $70 as compensation, is this acceptable?”
Yes that’s right… they asked me to go buy some spray paint myself and repair the damage… oh and how about we give you $70 off? My response was repeatedly, “No absolutely not, that’s ridiculous I want to return the product under your return policy that’s stated on your website!”
After many back and forth emails they ultimately did not ever offer for me to return the running boards. They just keep slowly increasing the “compensation”. For some people receiving some money back for damages would have been totally fine. But in my particular case after having them ask me to go buy some spray paint… I wanted to return them just on principle alone (I did not want to support the company any longer). Ultimately I did receive my money back via a credit card dispute but my advice… they are cheap for a reason. Don’t take the chance of having to deal with their customer service over any sort of issues!
Screenshots: https://ibb.co/album/485hyD
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