TheSasquatch
Active Member
- First Name
- Jason
- Joined
- Sep 30, 2021
- Threads
- 2
- Messages
- 43
- Reaction score
- 66
- Location
- Salt Lake City, UT
- Vehicles
- Tesla Model 3 Performance
- Occupation
- IT Consulting
- Thread starter
- #1
Hello All.
I have been hesitant to post this story / incident in the forum as I'm not necessarily wanting to stir the negativity pot. Overall, I (like so many) have been largely satisfied and, frankly, impressed with my truck (after 3 weeks).
One week after delivery, I was stepping out of my truck at my office (very grateful that I was in my office parking lot and not on the road) and my toe (I wear a size 14 shoe) caught behind the accelerator pedal. This is NOT uncommon for me --depending on the shoes I'm wearing. My big toe (sole of my shoe) caught just the bottom corner of the pedal and, as I tried to step out, I felt it snag it -- but not with very much force or resistance. With just slight additional force, I pulled my right leg out and felt something give. I thought for a split second that there must just be a rubber cap on the pedal that I had "popped off" or something. But, when I looked down, I could not believe what I was seeing. The pedal had broken off right at the top where the "spring housing" screwed the pedal to the mechanism up under the kick panel.
I picked it up and realized that the spring housing which attaches the pedal to the truck is plastic (and obviously very brittle).
I contacted Rivian and - within 30 minutes - had a flat bed tow truck at my office taking the truck to the service center (Salt Lake City).
The very next morning, I got a call from Rivian letting me know my truck was ready to be picked up and that they were deeply sorry for the inconvenience.
There at definitely some positive elements which you can see from this -- the Rivian customer service team are very concerned and very prompt in their assistance and very much want us to be pleased.
** I am not certain whether they swapped my broken pedal for one on a truck which had not yet been delivered (this is what I assume occurred).
Anyway, you may come across a YouTuber reviewer covering this story this week. I want to make certain that I say that I am pleased with the truck overall. Yes, issues like this can be alarming as it is definitely a safety concern to some degree. Is the brake pedal attached in this same way and with similar / weak plastic? I'm not sure.
Hopefully this was just a fluke and the plastic may have been more brittle (hopefully) due to some manufacturing flaw when molding my pedal bracket.
Thought I would share this.
I have been hesitant to post this story / incident in the forum as I'm not necessarily wanting to stir the negativity pot. Overall, I (like so many) have been largely satisfied and, frankly, impressed with my truck (after 3 weeks).
One week after delivery, I was stepping out of my truck at my office (very grateful that I was in my office parking lot and not on the road) and my toe (I wear a size 14 shoe) caught behind the accelerator pedal. This is NOT uncommon for me --depending on the shoes I'm wearing. My big toe (sole of my shoe) caught just the bottom corner of the pedal and, as I tried to step out, I felt it snag it -- but not with very much force or resistance. With just slight additional force, I pulled my right leg out and felt something give. I thought for a split second that there must just be a rubber cap on the pedal that I had "popped off" or something. But, when I looked down, I could not believe what I was seeing. The pedal had broken off right at the top where the "spring housing" screwed the pedal to the mechanism up under the kick panel.
I picked it up and realized that the spring housing which attaches the pedal to the truck is plastic (and obviously very brittle).
I contacted Rivian and - within 30 minutes - had a flat bed tow truck at my office taking the truck to the service center (Salt Lake City).
The very next morning, I got a call from Rivian letting me know my truck was ready to be picked up and that they were deeply sorry for the inconvenience.
There at definitely some positive elements which you can see from this -- the Rivian customer service team are very concerned and very prompt in their assistance and very much want us to be pleased.
** I am not certain whether they swapped my broken pedal for one on a truck which had not yet been delivered (this is what I assume occurred).
Anyway, you may come across a YouTuber reviewer covering this story this week. I want to make certain that I say that I am pleased with the truck overall. Yes, issues like this can be alarming as it is definitely a safety concern to some degree. Is the brake pedal attached in this same way and with similar / weak plastic? I'm not sure.
Hopefully this was just a fluke and the plastic may have been more brittle (hopefully) due to some manufacturing flaw when molding my pedal bracket.
Thought I would share this.
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