Mobile Service Invoice - Full of Lies

[Netz1Niner]

For comparison, I pulled service records from my X3M and G63 and both say something along the lines of "performed test drive, confirmed issue resolved." Saying you drove for X amount of time when you in fact did not is bad record-keeping. I'll say it again, maybe if they had driven it for "tHiRtY mInUtEs ?" they'd have realized it still rode like shit.

It's wild that so many of you defend this kind of documentation. Next time you go to the doctor, see if you give them that same kind of grace if they bill you for an hour when you're only there for 20 minutes because your issue was one that they "learned from experience and memorize from repetition" on how to treat it.

There are checks and balances for what you’re worried about. If the noise doesn’t go away and more repair is needed, guess who has to suck it up and basically work for free until they find the issue? Rivian and all makes have their warranty guideline labor times. A tech can only claim the operations that apply to each diagnosis and repair.

Let me try to reframe what I’m trying to point out

An average brake jobs pays 1.2 hours of labor.
The first time a tech did one, it may have taken them 3hours
The second time, 2.5 hours
the third time 2 hours
the fourth time 1.2 hours
……
the 100th time .8 hours
……
the 1000th time .5 hours

Should you pay a tech that has done it a 1000 times less than a guy that has done it once? Should you only pay the 1000 time tech only .5 hrs? Should you pay the first time tech all 3 hours???

It’s the same concept for warranty repairs. As long as the repair was done correctly, the documentation needs to show everything that has been done to get paid. If they leave something off, they don’t get paid for it. You can’t claim more than is allowed, so you shouldn’t claim and thing less.

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[Donald Stanfield]

Ooof...I don't know their system but this next screenshot might hurt your argument a bit bossman

Did you time his test drive? Does traffic not exist where you live? It's possible the charge is legit, they obviously took it for a test drive by mileage and traffic could make it possible that it was a 30 min drive, or a 24 min drive or some approximation.

What proof do you have that they didn't spend 30 min?

 

[Donald Stanfield]

welcome to the welcoming rivianforums community. ?
there seems to be a rip current percolating thru this forum that I’ve not experienced in 25 years of Internet forums. ?

I'd like to know what forums you go to. This place is a church choir compared to most of the other ones i've been on.

 

[COdogman]

welcome to the welcoming rivianforums community. ?
there seems to be a rip current percolating thru this forum that I’ve not experienced in 25 years of Internet forums. ?

Yeah, the internet is much more fun and accurate when free speech is a one way street, right?

 

[Redline]

I'd like to know what forums you go to. This place is a church choir compared to most of the other ones i've been on.

LOL yeah, this forum is nothing compared to others I’m on.

The biggest issue here is us old timers are sick of the new accounts, or limited post person who come in here, bitch, then find out they were wrong, and vanish. It happens over, and over, and over again.

 

[Redline]

I will add though, that I’m way more than willing to help someone out. If they need an adapter, or they are local and need help, or if they want to know more about Rivian before a big purchase. I’m 100% interested in helping those people.

 

[Donald Stanfield]

LOL yeah, this forum is nothing compared to others I’m on.

The biggest issue here is us old timers are sick of the new accounts, or limited post person who come in here, bitch, then find out they were wrong, and vanish. It happens over, and over, and over again.

Or have the absolute shittiest whiniest take imaginable. Rivian's tech speedily fixing your issue but having an inconsistent work order is 'RiViAn LiEz", the "whEre iZ mY CarPlay" threads, the "here's another EV scheduled to come out is this the end of Rivian" threads and all the other exaggerated commentary.

 

[Donald Stanfield]

I will add though, that I’m way more than willing to help someone out. If they need an adapter, or they are local and need help, or if they want to know more about Rivian before a big purchase. I’m 100% interested in helping those people.

Even the people who are having a problem. I'm happy to lend some guidance so long as their problem isn't the end of the world and Rivian is the worstest manufacturer imaginable.

 

[TXR1SMD]

Did you time his test drive? Does traffic not exist where you live? It's possible the charge is legit, they obviously took it for a test drive by mileage and traffic could make it possible that it was a 30 min drive, or a 24 min drive or some approximation.

What proof do you have that they didn't spend 30 min?

Yeah, I do. I have a dual channel dash cam that was installed when I took delivery since DriveCam was not available yet back then. Fun fact - DriveCam and GearGuard are off when the vehicle is in service mode, so just hope that on these 10-30 min test drives, no tech crashes your car.

The test drive was just under 7 miles and just about 14 min.

Any other questions?

 

[Donald Stanfield]

Yeah, I do. I have a dual channel dash cam that was installed when I took delivery since DriveCam was not available yet back then. Fun fact - DriveCam and GearGuard are off when the vehicle is in service mode, so just hope that on these 10-30 min test drives, no tech crashes your car.

The test drive was just under 7 miles and just about 14 min.

Any other questions?

Just one, don't you have anything better to do with your time than count the minutes the service tech spends test driving your vehicle?

 

[TXR1SMD]

Just one, don't you have anything better to do with your time than count the minutes the service tech spends test driving your vehicle?

I definitely do, but the issue was not fixed. Period. The whole reason I even watched the video was to confirm that it was present on the audio of the recording, which it was. It had to go back into service for another 10 days to properly that same issue. Followed by another 21 for a HV battery repair. Followed by another 3 days just last week because they forgot to purge the coolant lines when they replaced the battery and I got a constant error message. So now that we are 60+ days in service, I'm pretty acutely aware of every issue that was not fixed the first time.

If you're happy getting a vehicle back that isn't repaired after several days, then you do you Donny boy.

 

[Donald Stanfield]

I definitely do, but the issue was not fixed. Period. The whole reason I even watched the video was to confirm that it was present on the audio of the recording, which it was. It had to go back into service for another 10 days to properly that same issue. Followed by another 21 for a HV battery repair. Followed by another 3 days just last week because they forgot to purge the coolant lines when they replaced the battery and I got a constant error message. So now that we are 60+ days in service, I'm pretty acutely aware of every issue that was not fixed the first time.

If you're happy getting a vehicle back that isn't repaired after several days, then you do you Donny boy.

Donny boy huh? You have a really great attitude. Seems like you're getting the sort of service your attitude warrants.

 

[RivAW]

You don't know enough to even know if he is running up the cost. Do you know how much travel time he had? How much he has to the next job? Don't worry about how he allocates his hours, he has work orders and Rivian has book time on all those orders. If he isn't getting enough done he will be answering to his boss.

That’s called fraud and is illegal. Regardless of travel time or allocation….that is between him and Rivian but should be accurately represented (at the least) if it’s going to be on paper..: a little integrity here…:don’t defend or rationalize what is either theft or a mistake…

 

[Donald Stanfield]

That’s called fraud and is illegal. Regardless of travel time or allocation….that is between him and Rivian but should be accurately represented (at the least) if it’s going to be on paper..: a little integrity here…:don’t defend or rationalize what is either theft or a mistake…

What if his boss told him to cover his travel time that way? You really have no idea what their internal procedures are do you?

 

[good2go]

LOL yeah, this forum is nothing compared to others I’m on.

The biggest issue here is us old timers are sick of the new accounts, or limited post person who come in here, bitch, then find out they were wrong, and vanish. It happens over, and over, and over again.

LOL

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