ARE1212
Member
- First Name
- Adam
- Joined
- Sep 22, 2023
- Threads
- 4
- Messages
- 12
- Reaction score
- 28
- Location
- Denver, CO
- Vehicles
- RS1
- Thread starter
- #1
Had a wicked rattle coming from above the rear passenger door so I booked mobile service to see if they could figure it out. After waiting 3 weeks, my appointment was yesterday and the tech fixed it in less than 5 minutes. Great outcome right?
Trouble is that I got the invoice and noticed that the tech "billed" for a 30 minute test drive, an hour long "interior general diagnostic" and a courtesy inspection and tire inflation - none of which happened. The tech never even turned on the car, in fact, I never even handed him the keyfob. There was no inspection. and certainly no tire inflation service (the invoice said all my tires were inflated to 49 psi - seems like a lot of specificity for a lie) . All he did was pop a cover on the grab handle and tighten one torx screw after I described the problem
He did fix the rattle for which I am grateful but I feel like "billing" Rivian for $340 and 1.5 hours of his time is fraud. Not sure who benefits - maybe the tech who might get paid by the service - but in any case, it just doesn't feel right.
Wondering if anyone else has had a similar experience and what they did, if anything, about it.
Trouble is that I got the invoice and noticed that the tech "billed" for a 30 minute test drive, an hour long "interior general diagnostic" and a courtesy inspection and tire inflation - none of which happened. The tech never even turned on the car, in fact, I never even handed him the keyfob. There was no inspection. and certainly no tire inflation service (the invoice said all my tires were inflated to 49 psi - seems like a lot of specificity for a lie) . All he did was pop a cover on the grab handle and tighten one torx screw after I described the problem
He did fix the rattle for which I am grateful but I feel like "billing" Rivian for $340 and 1.5 hours of his time is fraud. Not sure who benefits - maybe the tech who might get paid by the service - but in any case, it just doesn't feel right.
Wondering if anyone else has had a similar experience and what they did, if anything, about it.
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