Mobile Service Invoice - Full of Lies

[ARE1212]

Had a wicked rattle coming from above the rear passenger door so I booked mobile service to see if they could figure it out. After waiting 3 weeks, my appointment was yesterday and the tech fixed it in less than 5 minutes. Great outcome right?

Trouble is that I got the invoice and noticed that the tech "billed" for a 30 minute test drive, an hour long "interior general diagnostic" and a courtesy inspection and tire inflation - none of which happened. The tech never even turned on the car, in fact, I never even handed him the keyfob. There was no inspection. and certainly no tire inflation service (the invoice said all my tires were inflated to 49 psi - seems like a lot of specificity for a lie) . All he did was pop a cover on the grab handle and tighten one torx screw after I described the problem

He did fix the rattle for which I am grateful but I feel like "billing" Rivian for $340 and 1.5 hours of his time is fraud. Not sure who benefits - maybe the tech who might get paid by the service - but in any case, it just doesn't feel right.

Wondering if anyone else has had a similar experience and what they did, if anything, about it.

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[Polar]

<insert Elf gif here>

Book rate? But none of the rest makes sense for sure.

 

[Donald Stanfield]

You don't know how the services are supposed to be billed or how he's supposed to code his time. I've worked in a service field and many places have fixed book charges. They charge X dollars per task and have minimum times. Also travel time and setup time need to be put somewhere.

How this guy bills his time, assuming you aren't getting a bill, is between him and Rivian.

 

[ARE1212]

You don't know how the services are supposed to be billed or how he's supposed to code his time. I've worked in a service field and many places have fixed book charges. They charge X dollars per task and have minimum times. Also travel time and setup time need to be put somewhere.

How this guy bills his time, assuming you aren't getting a bill, is between him and Rivian.

Is it? If he's running up the cost, someone has to pay for it. And that someone is usually the consumer.

 

[KBabione]

Giving the mobile tech the benefit of the doubt, I wonder if he simply swapped you with another mobile customer on that day. Contact Rivian - they'll figure it out.

 

[Donald Stanfield]

Is it? If he's running up the cost, someone has to pay for it. And that someone is usually the consumer.

You don't know enough to even know if he is running up the cost. Do you know how much travel time he had? How much he has to the next job? Don't worry about how he allocates his hours, he has work orders and Rivian has book time on all those orders. If he isn't getting enough done he will be answering to his boss.

 

[R1Tom]

You don't know enough to even know if he is running up the cost. Do you know how much travel time he had? How much he has to the next job? Don't worry about how he allocates his hours, he has work orders and Rivian has book time on all those orders. If he isn't getting enough done he will be answering to his boss.

Plus from what I have read on here Rivian can't even get people to apply for these jobs....so I am sure they aren't going to fire or even discipline all but the worst offenders. Beggers can't be chosers and automotive service professionals are hard to come by.

 

[SPITmadFIRE]

who cares about the billing, tell us what the fix was?! the second row grab handle rattle is my worst enemy, I've settled for sticking a piece of adhesive foam back there between the glass roof and headliner and called it good enough

 

[Redline]

They fixed your issue. The billing is moot as you didn't pay a dime. Move on with your life.

 

[Paul Hackett]

Had a wicked rattle coming from above the rear passenger door so I booked mobile service to see if they could figure it out. After waiting 3 weeks, my appointment was yesterday and the tech fixed it in less than 5 minutes. Great outcome right?

Trouble is that I got the invoice and noticed that the tech "billed" for a 30 minute test drive, an hour long "interior general diagnostic" and a courtesy inspection and tire inflation - none of which happened. The tech never even turned on the car, in fact, I never even handed him the keyfob. There was no inspection. and certainly no tire inflation service (the invoice said all my tires were inflated to 49 psi - seems like a lot of specificity for a lie) . All he did was pop a cover on the grab handle and tighten one torx screw after I described the problem

He did fix the rattle for which I am grateful but I feel like "billing" Rivian for $340 and 1.5 hours of his time is fraud. Not sure who benefits - maybe the tech who might get paid by the service - but in any case, it just doesn't feel right.

Wondering if anyone else has had a similar experience and what they did, if anything, about it.

Drop a dime. Dishonesty increases the cost to Rivian which passes it on to us and when scaled punishes their bottom line which doesn't need to be punished any further... not to mention simple dishonesty makes for an unreliable lack of confidence experience...

 

[good2go]

You don't know how the services are supposed to be billed or how he's supposed to code his time. I've worked in a service field and many places have fixed book charges. They charge X dollars per task and have minimum times. Also travel time and setup time need to be put somewhere.

How this guy bills his time, assuming you aren't getting a bill, is between him and Rivian.

Seriously?

 

[good2go]

Had a wicked rattle coming from above the rear passenger door so I booked mobile service to see if they could figure it out. After waiting 3 weeks, my appointment was yesterday and the tech fixed it in less than 5 minutes. Great outcome right?

Trouble is that I got the invoice and noticed that the tech "billed" for a 30 minute test drive, an hour long "interior general diagnostic" and a courtesy inspection and tire inflation - none of which happened. The tech never even turned on the car, in fact, I never even handed him the keyfob. There was no inspection. and certainly no tire inflation service (the invoice said all my tires were inflated to 49 psi - seems like a lot of specificity for a lie) . All he did was pop a cover on the grab handle and tighten one torx screw after I described the problem

He did fix the rattle for which I am grateful but I feel like "billing" Rivian for $340 and 1.5 hours of his time is fraud. Not sure who benefits - maybe the tech who might get paid by the service - but in any case, it just doesn't feel right.

Wondering if anyone else has had a similar experience and what they did, if anything, about it.

I’m floored at the replies. Sounds wrong to me. If they have a minimum bill, call it that, minimum for site visit. Don’t say you test drove when you didn’t. How is a company going to analyze the data if it’s a complete lie.

 

[good2go]

They fixed your issue. The billing is moot as you didn't pay a dime. Move on with your life.

Seriously, so people ripping off Medicare is ok, does not cost the patient a dime. Providers ripping of health insurance? Just ignore. We just ignore fraud?

 

[COdogman]

No comment until OP shares his invoice. We don't even know if he has each item right in his post.

This could be part of the "quote" initially created with the ticket and the Techs resolve each ticket later in the day. If a test drive is always attached to tickets but isn't always necessary they would likely remove it later.

 

[Redline]

Seriously, so people ripping off Medicare is ok, does not cost the patient a dime. Providers ripping of health insurance? Just ignore. We just ignore fraud?

You can't SERIOUSLY be comparing this to ripping off Medicare....surely you're kidding.

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