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Announcing our new "CLUBS" section where you can join or create a Rivian club or group! You can use this new feature to conveniently plan and discuss local events, gatherings or other club/group related topics.
So we encourage you to join (or start) special-interest and regional-based Rivian clubs at: https://www.rivianforums.com/forum/group-categories/clubs-groups.1/
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OldSpool
New Member
Not sure where in MA you are but I am in Plymouth/Barstable County and have always used Tiny and Sons Auto Glass in Pembroke. The owner is a good dude and always sends his technicians for the latest trainings on ADAS. Between my wife and I they have done at least 4 windshields for us over the years and we have always been beyond satisfied.
I think the problem anyone (including Rivian) is going to have is sourcing the actual glass.
https://tinyandsons.com/
Singletracker
Well-Known Member
What exactly is this calibration thing?
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jwardell
Well-Known Member
- First Name
- Josh
- Joined
- Sep 14, 2021
- Threads
- 1
- Messages
- 212
- Reaction score
- 320
- Location
- Boston
- Website
- www.jwardell.com
- Vehicles
- R1T
- Occupation
- Electrical Engineer
Insurance in mass covers glass replacement in any way you want. With such a new car no one else is going to be familiar with it, so unless you want to be the guinea pig for someone, I certainly would prefer going to the service center.
Frankly I recommend always going to dealers for glass replacement. I've had issues with all the 3rd party glass companies, in some cases not properly sealing and frying electronics. You will pay out of pocket then submit the invoice to insurance and they reimburse you.
Frankly I recommend always going to dealers for glass replacement. I've had issues with all the 3rd party glass companies, in some cases not properly sealing and frying electronics. You will pay out of pocket then submit the invoice to insurance and they reimburse you.
RivianCurious
Well-Known Member
- First Name
- John
- Joined
- Mar 19, 2019
- Threads
- 6
- Messages
- 82
- Reaction score
- 119
- Location
- Boston, MA
- Vehicles
- Chevy Bolt EV, Rivian R1T
I have a chip and crack on my R1T now. Rivian gave me two options: 1. Schedule with the service center and pay out of pocket. 2. Use one of their approved body shops. I called an approved body shop in Rockland, MA and they said if I went with them, I would still have to pay out of pocket and then get reimbursed from my insurance. To complicate matters, I need the truck inspected by the end of the month and I doubt that it will pass with a cracked windshield. If it gets rejected, I will have 30 days to repair it. It might come down to who can fix it sooner.
jwardell
Well-Known Member
- First Name
- Josh
- Joined
- Sep 14, 2021
- Threads
- 1
- Messages
- 212
- Reaction score
- 320
- Location
- Boston
- Website
- www.jwardell.com
- Vehicles
- R1T
- Occupation
- Electrical Engineer
How large is the crack?
Crack needs to be dollar-bill sized in length to cause any issue for inspection, and replacement is super easy in Mass if you need to
But if it's just a chip don't even worry about it.
RivianCurious
Well-Known Member
- First Name
- John
- Joined
- Mar 19, 2019
- Threads
- 6
- Messages
- 82
- Reaction score
- 119
- Location
- Boston, MA
- Vehicles
- Chevy Bolt EV, Rivian R1T
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RivianCurious
Well-Known Member
- First Name
- John
- Joined
- Mar 19, 2019
- Threads
- 6
- Messages
- 82
- Reaction score
- 119
- Location
- Boston, MA
- Vehicles
- Chevy Bolt EV, Rivian R1T
I found a certified Rivian Autobody repair place in Rockland to replace my cracked windshield. I got an earlier appointment than I could from Rivian / Chelsea. The funny thing is the guy at the shop is from my neighborhood. Seeing my R1T in the neighborhood is one of the reasons why he decided to get Rivian certified. Small world 
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