Lake Forest Service Center Experience

[mkg3]

Had an 8.00am appointment today for the hub knuckle check and torquing. The 12V battery change was done in January via mobile service and was told they could not do it as a mobile service (they didn't have the EDV, had R1T). Rivian followed up with making the appointment couple of weeks ago. Today was the first mutually workable date between us.

I was in-and-out in 40 mins. They included general inspection also. Got there at 8.00 and was back on the road by 8:40.

I had fully expected to have to drop the vehicle off and comeback at the end of the day or worse, in a couple of days. Not so. My wife had followed me to the service center to pick me up while the vehicle is to be serviced but was not necessary.

Hope this is sign that Rivian is getting on the top of their service center issues. The last time I needed to take the vehicle to the service center (Costa Mesa was the only option then) for minor adjustments took 10 days. The actual work was less than two hours of billing time.

The staff was friendly and on it, right away to help owners that came in at the same time.

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[sfvR1S]

Despite the occasional posts to the contrary, I think Rivian is improving. Then again, some might say it has to because it couldn't get any worse.

 

[Eric9610]

I have been to the LF center, and they are amazing!

 

[SoCal Rob]

I was there recently for a proactive 12V battery replacement and I have to say that the Lake Forest facility and employees are great. The facility parking isn’t crowded and they seem adequately staffed. My Service Writer was Kyle and he was outstanding! He was better at communicating status and discussing issues than most Service Writers I’ve worked with at almost all other legacy brands I’ve owned. If this is the result of Rivian building out their Service Center facilities and building a good team then I think they’re definitely on the right path.

To be fair, I’ve never had a critical issue and always offered scheduling flexibility when booking with Costa Mesa, so I don’t know how they do with getting urgent issues addressed. The Costa Mesa facility always seems completely packed with vehicles so I suspect the volume they’re seeing is much higher than anticipated.

 

[shamoo]

I went there for the same hub/knuckle service a few weeks ago. I usually go to the Costa Mesa location, but decided to try this.

No complaints really. I think 8am was the first appointment (I was the only one there, and immediately after, more folks started showing up).

I waited in the main seating area for about 1.5 hours (that's how long they estimated) and was sent on my way. They washed the vehicle too. Normally I'd request dealers not to since I'm picky about how they are cleaned, but this is my daily so it was a nice bonus.

 

[mkg3]

... I waited in the main seating area for about 1.5 hours (that's how long they estimated) and was sent on my way. They washed the vehicle too....

Nice. They didn't wash the vehicle for my 40 mins but that would explain the time difference for the same service.

For my service, it was raining/sprinkling so it would have been a moot point to wash it....

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