It’s broken - Rivian Service/Repair experience… A for effort, B+ Grade Overall

[godfodder0901]

I did full reset. It didn’t fix the issue. Service had to diagnose and fix remotely.

From your description, it sounds like you did a reset of the screens only. The full vehicle reset procedure involves the Hazard button.

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[DaveA]

Unless by “full reset” you mean not just screen reset but system reset? If the latter, how is it performed?

Right, not a screen reset, which is the 15 sec one i think....a full...I'm not sure exactly how that's done. I think its in the manual though.

 

[godfodder0901]

Unless by “full reset” you mean not just screen reset but system reset? If the latter, how is it performed?

 

[dieselsan]

Ah, bingo, that’s what I was looking for. Thank you for pointing this out. I had performed screen reset only.

As with all software, we need the Ctl+Alt+Del for our Rivian!

UPDATE: April 1, 2022 - Rivian service followed up on my audio system fail. They diagnosed overnight. The fix was NOT a system reset but having the truck go into “sleep mode”, which it automatically does when in park and away from all keys for 15 minutes. That was a “soft reset” and resolved my problem. They requested that under NO CIRCUMSTANCES SHOULD AN OWNER PERFORM A SYSTEM RESET WITHOUT RIVIAN SERVICE ADVISEMENT. The full reset wipes out all vehicle logs making it challenging for service to perform future diagnostics.

 

[Riviot]

Ah, bingo, that’s what I was looking for. Thank you for pointing this out. I had performed screen reset only.

As with all software, we need the Ctl+Alt+Del for our Rivian!

UPDATE: April 1, 2022 - Rivian service followed up on my audio system fail. They diagnosed overnight. The fix was NOT a system reset but having the truck go into “sleep mode”, which it automatically does when in park and away from all keys for 15 minutes. That was a “soft reset” and resolved my problem. They requested that under NO CIRCUMSTANCES SHOULD AN OWNER PERFORM A SYSTEM RESET WITHOUT RIVIAN SERVICE ADVISEMENT. The full reset wipes out all vehicle logs making it challenging for service to perform future diagnostics.

Soooo I just had the audio problem, and did the first reset with no luck there, and the second reset again with no luck, Before reading this last post... Lol.

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