dieselsan
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See UPDATES below
Took delivery of R1T launch edition yesterday. All good. Heck, thrilling! This is a dream come true, really, an amazing truck and I ?? for everyone to experience this soon yourselves.
[Caveat - below is supplied in effort to share and be helpful, not critical. This is a brand new American automatic company, with nascent vehicles. I expect issues, bumps along the way. I also expect the, to be eventually resolved and responsiveness from Rivian. We all deserve nothing less and be;i.e. e Rivian feels exactly the same way]
Less than 24 Hours in Issues:
During the handoff from Rivian Delivery Guide (he drove my truck to the house, spent 1.5 hours with me, then took a Lyft back to the Rivian center in West Sacramento!), we discovered a few “glitches” which as of yet are unexplained and unresolved. I say “we” because he instantly adopted a teammate persona as in “we are in this together”, which I really appreciated. I didn’t feel rushed, all my questions were answered. Very cool experience overall.
1. Gear Guard - not operating correctly and inconsistently. We were able to “break in” to the truck about 60% of the time without any alarm sounding or flashing. Disconcerting. When it did “work”, the lights flashed and gear guard yeti appeared on screen, signaling the vehicle was recording a video of the intruder using all 5 cameras, but horn never sounded. After literally dozens of attempts and different scenario combinations we resolved it was broken and needed to engage Rivian technical support, which we did. They answered call almost immediately, were exceedingly friendly and helpful, but this was a “never before encountered” type of problem that they needed to research. They asked me to provide a video of the different “break-in” scenarios which we supplied. I await to hear back with an update today. Will post resolution here when available.
UPDATE 3/24/22: Tried using online chat thru the Rivian app to see what experience would be like, following up on my outstanding issue with gear guard malfunctioning. It took 3 minutes to engage tech. He found my "trouble ticket" by asking for my primary phone # linked to the Rivian account. This was his response when I asked about the outstanding trouble ticket and that no one from Rivian service had gotten back to me in 2 days nor had I received a conformation email of the discussion with a trouble ticket # or place to track progress:
"You're service request is with our diagnostic team. It looks like we are just waiting for the next level of firmware to release, as it is intended to resolve this gear guard concern. There isn't necessarily a case number I can provide, but any time you contact us, and provide that same phone number, we will be able to locate that ticket!
I could give you the Service Ticket number, but the only use of that for you would be to provide that to us when contacting us. It would only apply to our system."
UPDATE 3/23/22: Turns out although the owner’s manual says when some one tries to enter the locked vehicle the lights should flash, horn sound and gear guard yeti appears on screen with camera, the horn alert has yet to be implemented. It’s “coming soon”. Also, if any key (cards, fob, wrist band, phone) are near the truck, it won’t set off the alarm.
2. Alexa - You need to have the Alexa app set up on your mobile device (which I did not) before it works properly (news to me). Even then it’s a bit wonky. I’m going to drill down on this today and will report more later.
UPDATE 3/23/22: In order to have Alexa play Spotify you have to link your alexa account to Spotify on your phone app. Go More>Settings>Music & Podcasts>Spotify>Link
3. Spotify - we learned that the onboard R1T Spotify and your Spotify on your mobile device do not play nice together. We resolved that the onboard app is awesome and really no need to have Spotify on your phone on during driving, easy fix.
UPDATE 3/23/22: See above and no need to use phone Spotify app in truck, use the installed interface which is really good.
4. Keys - the proximity for key-cards and wrist band are so-so responsive. Hopefully that can be improved over time with software updates. They are inconsistent regarding the range you need to be in to the driver door handle. Sometimes you need to hold the keys on the handle to get it to respond, other times you can be a few feet away. Like I said, inconsistent. Also, I’ve read/heard different answers to whether the fob is also responsive. I think the owner’s manual says it is not, but others say it is. I’ll test and report back.
UPDATE 3/23/22: Reinstalled RiIvan key on iPhone and it worked great this time. Proximity turned on and latest update (2022.7.3), the truck unlocks automatically as you are within 2-3 feet. About same distance walking away or lock.
5. Accessories - this one stung a little. Many of us have wondered if adding or deleting certain accessories might move us up or down in the pre-order queue. Some of us have made purchase compromises assuming so. Well, when my R1T arrived, NONE of the accessories were onboard. Zip. Zero. A complete surprise given my guide never once me to Ed thus might happen AND I had paid in full for all accessories during the purchase process. I had ordered: 1. All-weather floor mats, 2. Rack, 3. kayak mount, 4. recovery kit, 5. field kit, 6. cargo shuttle, 7. Wall charger (which was shipped 1 week ahead of time). I’m waiting to hear from my guide on estimated delivery of these items. The delivery guide said to expect one to four weeks for delivery and install of shuttle will require a Rivian technician to install (with come to home or have to drive to Rivian center).
UPDATE 3/23/22: My guide apologized for the lack of communications and said to expect accessories to be arriving “within1-2 weeks” except for the shuttle, which may be “weeks away and will require bringing truck to the service center”
I’ll try to report back resolutions on above and add other issues encountered to the list as the days roll on. Hopefully, it will be a short list. Anyways, I’m not discouraged in the least. Like I said, it’s a journey we are on together, and with Rivian, for which being part of, I feel grateful.
UPDATE 3/23/22: All issues resolved within 24 hours. I heard from technical support, my guide and also delivery guide who each contributed to the resolutions above. They were very responsive (technical support picked up on third ring), friendly, helpful and when they didn’t have a answer they didn’t sling BS but instead researched.
I’d give my first service experience a solid B+. Would have been an A if they were knowledgeable of the issues but heck, it’s still really early and we need to leave room for improvement, right?!
Took delivery of R1T launch edition yesterday. All good. Heck, thrilling! This is a dream come true, really, an amazing truck and I ?? for everyone to experience this soon yourselves.
[Caveat - below is supplied in effort to share and be helpful, not critical. This is a brand new American automatic company, with nascent vehicles. I expect issues, bumps along the way. I also expect the, to be eventually resolved and responsiveness from Rivian. We all deserve nothing less and be;i.e. e Rivian feels exactly the same way]
Less than 24 Hours in Issues:
During the handoff from Rivian Delivery Guide (he drove my truck to the house, spent 1.5 hours with me, then took a Lyft back to the Rivian center in West Sacramento!), we discovered a few “glitches” which as of yet are unexplained and unresolved. I say “we” because he instantly adopted a teammate persona as in “we are in this together”, which I really appreciated. I didn’t feel rushed, all my questions were answered. Very cool experience overall.
1. Gear Guard - not operating correctly and inconsistently. We were able to “break in” to the truck about 60% of the time without any alarm sounding or flashing. Disconcerting. When it did “work”, the lights flashed and gear guard yeti appeared on screen, signaling the vehicle was recording a video of the intruder using all 5 cameras, but horn never sounded. After literally dozens of attempts and different scenario combinations we resolved it was broken and needed to engage Rivian technical support, which we did. They answered call almost immediately, were exceedingly friendly and helpful, but this was a “never before encountered” type of problem that they needed to research. They asked me to provide a video of the different “break-in” scenarios which we supplied. I await to hear back with an update today. Will post resolution here when available.
UPDATE 3/24/22: Tried using online chat thru the Rivian app to see what experience would be like, following up on my outstanding issue with gear guard malfunctioning. It took 3 minutes to engage tech. He found my "trouble ticket" by asking for my primary phone # linked to the Rivian account. This was his response when I asked about the outstanding trouble ticket and that no one from Rivian service had gotten back to me in 2 days nor had I received a conformation email of the discussion with a trouble ticket # or place to track progress:
"You're service request is with our diagnostic team. It looks like we are just waiting for the next level of firmware to release, as it is intended to resolve this gear guard concern. There isn't necessarily a case number I can provide, but any time you contact us, and provide that same phone number, we will be able to locate that ticket!
I could give you the Service Ticket number, but the only use of that for you would be to provide that to us when contacting us. It would only apply to our system."
UPDATE 3/23/22: Turns out although the owner’s manual says when some one tries to enter the locked vehicle the lights should flash, horn sound and gear guard yeti appears on screen with camera, the horn alert has yet to be implemented. It’s “coming soon”. Also, if any key (cards, fob, wrist band, phone) are near the truck, it won’t set off the alarm.
2. Alexa - You need to have the Alexa app set up on your mobile device (which I did not) before it works properly (news to me). Even then it’s a bit wonky. I’m going to drill down on this today and will report more later.
UPDATE 3/23/22: In order to have Alexa play Spotify you have to link your alexa account to Spotify on your phone app. Go More>Settings>Music & Podcasts>Spotify>Link
3. Spotify - we learned that the onboard R1T Spotify and your Spotify on your mobile device do not play nice together. We resolved that the onboard app is awesome and really no need to have Spotify on your phone on during driving, easy fix.
UPDATE 3/23/22: See above and no need to use phone Spotify app in truck, use the installed interface which is really good.
4. Keys - the proximity for key-cards and wrist band are so-so responsive. Hopefully that can be improved over time with software updates. They are inconsistent regarding the range you need to be in to the driver door handle. Sometimes you need to hold the keys on the handle to get it to respond, other times you can be a few feet away. Like I said, inconsistent. Also, I’ve read/heard different answers to whether the fob is also responsive. I think the owner’s manual says it is not, but others say it is. I’ll test and report back.
UPDATE 3/23/22: Reinstalled RiIvan key on iPhone and it worked great this time. Proximity turned on and latest update (2022.7.3), the truck unlocks automatically as you are within 2-3 feet. About same distance walking away or lock.
5. Accessories - this one stung a little. Many of us have wondered if adding or deleting certain accessories might move us up or down in the pre-order queue. Some of us have made purchase compromises assuming so. Well, when my R1T arrived, NONE of the accessories were onboard. Zip. Zero. A complete surprise given my guide never once me to Ed thus might happen AND I had paid in full for all accessories during the purchase process. I had ordered: 1. All-weather floor mats, 2. Rack, 3. kayak mount, 4. recovery kit, 5. field kit, 6. cargo shuttle, 7. Wall charger (which was shipped 1 week ahead of time). I’m waiting to hear from my guide on estimated delivery of these items. The delivery guide said to expect one to four weeks for delivery and install of shuttle will require a Rivian technician to install (with come to home or have to drive to Rivian center).
UPDATE 3/23/22: My guide apologized for the lack of communications and said to expect accessories to be arriving “within1-2 weeks” except for the shuttle, which may be “weeks away and will require bringing truck to the service center”
I’ll try to report back resolutions on above and add other issues encountered to the list as the days roll on. Hopefully, it will be a short list. Anyways, I’m not discouraged in the least. Like I said, it’s a journey we are on together, and with Rivian, for which being part of, I feel grateful.
UPDATE 3/23/22: All issues resolved within 24 hours. I heard from technical support, my guide and also delivery guide who each contributed to the resolutions above. They were very responsive (technical support picked up on third ring), friendly, helpful and when they didn’t have a answer they didn’t sling BS but instead researched.
I’d give my first service experience a solid B+. Would have been an A if they were knowledgeable of the issues but heck, it’s still really early and we need to leave room for improvement, right?!
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Last edited:
. I just got 2 packages from Rivian yesterday. Im on vacation now but from my home security camera it looks like the all weather floor mats and crossbars. The only other outstanding equipment are tje camp kitchen and gear shuttle. I suspect those items will be installed much later.
