That is so annoying! To your point about lights coming on with car doors opening for 70 years, it has been at least 90 years since I recall seeing a 1935 Buick with interior lighting which worked as we’ve come to expect: lighting on with any door open.
Gen 2 T owner. My front interior light wouldn't stopped working (along with the hazard light 'button'). I created a ticket but I'm 200 miles away from a service center. After 2 months of waiting I got a VM from the Boise mobile team who said they could come over in about 2 weeks. During that period I got an OTA and it fixed it.
I had this same issue. Same result. If anyone is having a problem with those front map lights, put in a ticket and they will fix it.
When you wrote that your key card doesn’t get recognized 75% of the time did you mean the physical credit card-sized card or your phone?
The Credit Card. If I don't have it, the Truck won't use my phone as a key (maybe it will work 10% of the time - maybe). Which is why I was saying I'm not sure how owners travel without the Credit Card key and rely on the phone only. I've repaired my phone multiple times.
I’ve created multiple tickets for my overhead lights over the last year and they still only come on half the time. All my overhead lights not just the ones by the rear view mirror.
oof. Really? Thats terrible. Have they attempted to fix it and it didn’t work?
Let’s see, they cancelled the first appointment and didn’t contact me. They sent a mobile tech 3 times. First time with no parts. Second time he canceled last minute due to weather third time swapped out the lights near the mirror. Finally dropped it off at a SC. Their “diagnosis” went from no problem found, to known issue with no fix available. I asked if every Rivian has this problem and of course the answer is no so I told them that logically there is a fix, replace the part that controls the lights. They said their vendor won’t warranty intermittent issues. I don’t give a flip what deal Rivian has with their vendor, that’s a Rivian problem. If your ABS module intermittently locked up I bet it would be replaced under warranty. Then they told me it would be fixed with the next update. So I acquiesced and drove it home. Wanna guess if the next update fixed it? lol smh
Sadly service is their biggest problem. They have to get this solved before the R2 comes out or they are in for a world of hurt. I doubt a software fix is going fix your issue. "Known issue" but can't be fixed is about the lamest thing I've heard.....
I haven’t owned a lot of new vehicles and I’ve never threatened lemon law and it seems ridiculous for an interior light but I may have to go that route to get their attention. Oh and next time I take it in I’ll just keep their loaner until they throw some parts at it. I’ll go straight up Kevin on them.
Lemon law requires a much higher level of failure than this. Threatening lemon law won't get you anywhere with them and every service manager has heard that 100 times from irate customers. It's better to just get the loaner and keep it until they fix your truck. With Rivian, you get more attention if you are nice and just tell them how disappointed you are with the brand.
As a Gen1 owner, my understanding is that your Gen2 should be even better with phone as a key (PaaK) and I think the credit card access should be pretty much a guarantee for both generations. I suspect that something is not working right on your truck but I'd love to hear from other Gen 2 owners.
