HVAC Drain Plug Replacement

[DRJ564]

I got this email yesterday. I don’t see anything posted on this forum from anyone else so this brings up two surprises to me.
1. Am I the only one?
2. They have an option of using a 3rd party vendor.

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[Captblue]

I got an email too, I’m hopeful it can be done via a mobile appointment

 

[Ghens]

I got this email yesterday. I don’t see anything posted on this forum from anyone else so this brings up two surprises to me.
1. Am I the only one?
2. They have an option of using a 3rd party vendor.

Yep me too. I live in Indiana and they stated my third party shops are in Florida!

 

[electruck]

You're not the only one and, yes, it seems like they're offering the option of using their certified collision repair network for this proactive warranty work.

 

[RedRaiderRivian]

I got this email yesterday. I don’t see anything posted on this forum from anyone else so this brings up two surprises to me.
1. Am I the only one?
2. They have an option of using a 3rd party vendor.

I got the email to and live in San Antonio. My email listed repair shops in Austin and when I tried to schedule an appointment, the app would only list Austin, Houston and Dallas service centers. I think the AI bot in the app is still a beta test.

 

[SilverII]

I got it too. I made an appt - May 10!! at the service center.

 

[DRJ564]

I got the email to and live in San Antonio. My email listed repair shops in Austin and when I tried to schedule an appointment, the app would only list Austin, Houston and Dallas service centers. I think the AI bot in the app is still a beta test.

Yeah I live in Spring Branch. I was hoping I could use the SC in San Antonio for this but you are right, it doesn’t come up. I have other issues too so I need to take it to a SC. Austin SC for me is an 1:20 trip. San Antonio is only about 30 or 40 minutes at the most. The Rivain AI bot sucks.

 

[RedRaiderRivian]

Yeah I live in Spring Branch. I was hoping I could use the SC in San Antonio for this but you are right, it doesn’t come up. I have other issues too so I need to take it to a SC. Austin SC for me is an 1:20 trip. San Antonio is only about 30 or 40 minutes at the most. The Rivain AI bot sucks.

Luckily my office is less than 5 minutes from the San Antonio service center so I am going to drop by and see what they can do.

 

[Electrified Outdoors]

Its good to see that Rivian is doing this.

 

[rivianbuff]

Live in San Antonio..got the email.ll the service center in SAT seems fully staffed… great people, I would hold out for an appt there,..

 

[HaveBlue]

Gotta be for the condensate or the cowl drain. Maybe they clog for some reason or there's a leaky plug under the dash in the tray.

 

[Soupdc]

I had mine replaced after I noticed a lot of moisture under the drivers side carpet a couple months ago. It took them a good week to complete it.

 

[Rae11]

I got an email too, I’m hopeful it can be done via a mobile appointment

It cannot be done by mobile.

They are proactively replacing the 12v battery, the HVAC drain plug, and tightening some stuff at the wheels I believe.
Takes a couple hours and you get the vehicle back the same day. Third party service center is an option for even quicker service.

 

[shipdriver]

It cannot be done by mobile.

They are proactively replacing the 12v battery, the HVAC drain plug, and tightening some stuff at the wheels I believe.
Takes a couple hours and you get the vehicle back the same day. Third party service center is an option for even quicker service.

Received phone call from Memphis SC - scheduled mobile appointment for less than a week later - for drain plug - here and gone in less than an hour.
Memphis has been outstanding for 3 mobile and one post-towing SC appointment (left rear half-shaft) so far!

 

[madthupan]

I got this email yesterday. I don’t see anything posted on this forum from anyone else so this brings up two surprises to me.
1. Am I the only one?
2. They have an option of using a 3rd party vendor.

Yes, i got mine serviced at Advanced Safety calibration in Lawrenceville, GA.
They also did some recall stuff. Tightening drive bolts. Rivian paid for it.

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