How to order a new FOB

walkingcrow

New Member
First Name
Patrick
Joined
Sep 6, 2021
Threads
1
Messages
3
Reaction score
1
Location
Riverton, Wyoming USA
First Name
Patrick
Vehicles
Tesla X 100D, Tesla M3P
Occupation
IT Manager
I lost my key chain fob, it doesn't lock tight and keep falling of my belt loop. A week ago I lost it for good. Just can't find it anywhere. How do you order an other. Support and my guide won't email me back so far this week. Also I never got a wrist band with my truck, did any one else? If not how do we order one?

 

bbqdevil

Active Member
First Name
Jef
Joined
Apr 18, 2022
Threads
4
Messages
34
Reaction score
84
Location
San Jose, Ca.
First Name
Jef
Vehicles
Tesla Model 3 LR, Rivian R1T on order
Occupation
Director, Design and Video
I'm going to assume you need to wait until you talk with your guide or CS, there's not going to be an aftermarket fob alternative at this point.

For the wristband, did you buy a Launch Edition? The wristbands only come with LEs, otherwise you can order them from the gear page.
 

Revo

Well-Known Member
First Name
Revo
Joined
Jun 19, 2021
Threads
3
Messages
80
Reaction score
101
Location
Fl
First Name
Revo
Vehicles
Tacoma
Occupation
Captain
I lost my key chain fob, it doesn't lock tight and keep falling of my belt loop. A week ago I lost it for good. Just can't find it anywhere. How do you order an other. Support and my guide won't email me back so far this week. Also I never got a wrist band with my truck, did any one else? If not how do we order one?
I also didn't get a wrist band but I was told it will come later. Just fyi.
Not sure how to order a new fob, but I am going to be more careful with the one I have. I agree the spring hook is not as secure as it should be.
 

Revo

Well-Known Member
First Name
Revo
Joined
Jun 19, 2021
Threads
3
Messages
80
Reaction score
101
Location
Fl
First Name
Revo
Vehicles
Tacoma
Occupation
Captain
I also didn't get a wrist band but I was told it will come later. Just fyi.
Not sure how to order a new fob, but I am going to be more careful with the one I have. I agree the spring hook is not as secure as it should be.
I do have a launch edition btw.
 

NY_Rob

Well-Known Member
First Name
Rob
Joined
Feb 9, 2022
Threads
4
Messages
482
Reaction score
679
Location
long island
First Name
Rob
Vehicles
2021 Model 3 LR AWD, 2017 BMW i3 REX
Occupation
IT
I looked on the Gear Shop pages... no FOB or Key Cards, or Wristbands available?

That's pretty ridiculous.. no way to get extra "keys" for your vehicle? People do lose/misplace things occasionally. I guess JR's kids never lost his keys on him.....
 


jerseyff

Well-Known Member
First Name
Darren
Joined
Aug 3, 2020
Threads
1
Messages
186
Reaction score
198
Location
McDonald, TN
First Name
Darren
Vehicles
2008 mazdaspeed3; 2009 mazda3
Occupation
IT
Per third party info...wristbands will be available after the August(est?) major app update as that will include the ability for an owner to assign the key to the truck manually, instead of Rivian having to do it on the back end for each owner, for each wristband, etc.

Sounded like some significant app updates and added features should be coming!

As far as a replacement FOB goes, call Customer Support...you will get a human, they will get some urgency on your request/need and ping the Guide if necessary to follow-up. On a very low priority item, I got a guide email reply after 4 business days. Another option would be to schedule a call with your guide, in one of the Calendly emails from my guide there is a link to see their schedule and book a phone call. That worked last time I needed to talk with my guide, he called at the scheduled time.
 
Last edited:

crashmtb

Well-Known Member
Joined
Jul 11, 2021
Threads
0
Messages
3,210
Reaction score
5,063
Location
Man oh Manitoba
Vehicles
2002 aluminium garden shed TD5
Try calling. Email is slow.
 

Afinver

Member
First Name
Avery
Joined
May 24, 2022
Threads
2
Messages
9
Reaction score
5
Location
Las Vegas
First Name
Avery
Vehicles
Hyundai Azera
Occupation
Business Owner
I'm going to assume you need to wait until you talk with your guide or CS, there's not going to be an aftermarket fob alternative at this point.

For the wristband, did you buy a Launch Edition? The wristbands only come with LEs, otherwise you can order them from the gear page.
Cant find it on the gear page. Did they take it down?
 

godfodder0901

Well-Known Member
First Name
Jared
Joined
Mar 12, 2019
Threads
16
Messages
1,731
Reaction score
4,238
Location
Washington
First Name
Jared
Vehicles
2004 Honda Civic EX, 2022 Rivian R1T LE

bbqdevil

Active Member
First Name
Jef
Joined
Apr 18, 2022
Threads
4
Messages
34
Reaction score
84
Location
San Jose, Ca.
First Name
Jef
Vehicles
Tesla Model 3 LR, Rivian R1T on order
Occupation
Director, Design and Video
It was never there.
Yeah, my bad. I remembered it being on there, but what it actually was was Rivian saying they'd be available on the gear page when they announced that only LEs get them. Looking at the post above, I guess Augustish is the magic month.
 


NY_Rob

Well-Known Member
First Name
Rob
Joined
Feb 9, 2022
Threads
4
Messages
482
Reaction score
679
Location
long island
First Name
Rob
Vehicles
2021 Model 3 LR AWD, 2017 BMW i3 REX
Occupation
IT
Last edited:
OP
OP

walkingcrow

New Member
First Name
Patrick
Joined
Sep 6, 2021
Threads
1
Messages
3
Reaction score
1
Location
Riverton, Wyoming USA
First Name
Patrick
Vehicles
Tesla X 100D, Tesla M3P
Occupation
IT Manager
My guide help connect me to service today, they just said I'm still in the que and they would look into why it is taking so long.
 

 
Top