Glen Burnie Service Center - NOW OPEN!

[LuvMyR1T]

A few months ago, I made an appointment at the Gaithersburg Service Center. About a week ago, someone called an asked if I would like to go to the Glen Burnie Service Center instead, and I enthusiastically accepted their offer, since Glen Burnie is about half of the distance that Gaithersburg is from my house.

I arrived this morning, wondering if they were in fact open, because there was not a single Rivian vehicle in the whole lot, very much unlike Gaithersburg. I was greeted by Anna, who said that I was their very first customer! Of course, my truck went back almost immediately. It was done in about 2 hours.

I asked Trey, one of the managers, if they planned to offer mobile service out of that location. He said they did, but they were waiting on some of their mobile service vehicles to arrive. Almost on cue, a flat bed trailed pulled up with two brand new mobile service vans aboard. They were quickly unloaded and taken inside to charge.

I asked Trey if anyone could call and schedule an appointment at the Glen Burnie location. He said that Rivian is initially only offering appointments there to customers who already have an appointment at the Gaithersburg Service Center, but who live closer to Glen Burnie. They're trying to relieve some of the burden on Gaithersburg.

I'm so glad that Rivian now has another service center location open. Gaithersburg seems to be overwhelmed, so hopefully this location will help to relieve the backup so many of us are experiencing trying to get service.

Trey and Anna were great! I didn't get to meet Brett, who is buying a house today, but he helped to get me scheduled there. Thanks to all at the new Glen Burnie Service Center who made my service visit fast and easy!

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[Oldsmobile_Mike]

That's awesome! Thanks for posting. Love the pictures. Hopefully the Northern Virginia one isn't too far behind. ?

 

[Electrified Outdoors]

Thanks for posting. That gentleman looks familiar. I heard the techs are being trained up in Gaithersburg. Now, I am going to call and file a complaint because mine has been sitting in the parking lot at Gaithersburg since 11/11....JUST KIDDING.

Super excited to see this place open.

 

[josh0]

Awesome! This is so much more convenient to Baltimore!

 

[Steve A.]

A few months ago, I made an appointment at the Gaithersburg Service Center. About a week ago, someone called an asked if I would like to go to the Glen Burnie Service Center instead, and I enthusiastically accepted their offer, since Glen Burnie is about half of the distance that Gaithersburg is from my house.

I arrived this morning, wondering if they were in fact open, because there was not a single Rivian vehicle in the whole lot, very much unlike Gaithersburg. I was greeted by Anna, who said that I was their very first customer! Of course, my truck went back almost immediately. It was done in about 2 hours.

I asked Trey, one of the managers, if they planned to offer mobile service out of that location. He said they did, but they were waiting on some of their mobile service vehicles to arrive. Almost on cue, a flat bed trailed pulled up with two brand new mobile service vans aboard. They were quickly unloaded and taken inside to charge.

I asked Trey if anyone could call and schedule an appointment at the Glen Burnie location. He said that Rivian is initially only offering appointments there to customers who already have an appointment at the Gaithersburg Service Center, but who live closer to Glen Burnie. They're trying to relieve some of the burden on Gaithersburg.

What's the address?

I literally just got a call from Rivian Support on Saturday evening to ask what day would be best to bring in my R1S for the 12V battery and wheel arm torque campaign, and I asked about Glen Burnie opening and he said he didn't have any information. SMH

 

[LuvMyR1T]

What's the address?

I literally just got a call from Rivian Support on Saturday evening to ask what day would be best to bring in my R1S for the 12V battery and wheel arm torque campaign, and I asked about Glen Burnie opening and he said he didn't have any information. SMH

77 Dover Road
Glen Burnie, MD

The manager made it seem like the only way to get into Glen Burnie, at least initially, is to have an appointment at Gaithersburg and live closer to Glen Burnie. Then they would consider moving your appointment to Glen Burnie.

Also, he said they have very limited staff - only 3 technicians. That may limit the number of people they can move.

 

[Steve A.]

77 Dover Road
Glen Burnie, MD

The manager made it seem like the only way to get into Glen Burnie, at least initially, is to have an appointment at Gaithersburg and live closer to Glen Burnie. Then they would consider moving your appointment to Glen Burnie.

Also, he said they have very limited staff - only 3 technicians. That may limit the number of people they can move.

Thanks for the detailed info!

Gaithersburg SC is 2+ hours from my home but Glen is ~35 mins.

 

[Electrified Outdoors]

You could also try to reach out to them through the Rivian app so if your appointment is currently scheduled for Gaithersburg when you send a message through there, it should go to the Gaithersburg service center. You could always ask them if they could move it.

The last person I spoke to told me it wasn’t officially Customer facing as yet.

tomorrow it will be 3 weeks since I dropped my R1T off. No action yet…they said they replaced the 12v battery but the truck hasn’t moved in three weeks.

I feel bad for the folks at the service centers. They’re obviously completely overwhelmed. I was told Gaithersburg has over 100 vehicles waiting for service of course that was three weeks ago when I dropped off.

 

[virgnia_rivian]

Had our R1T at Gaithersburg last Wednesday. They said 3-weeks if we left it, or wait and they'd fix it same day. We waited. It took all day, but it was done. The SC has more than 150 new R1 vehicles they are preparing for delivery, so they are slammed with end of year prep/delivery right now.

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