Get my new R1S, but all speakers make no sound

[BabyCarrot]

I picked up my new R1S on Saturday in service center, I didn't test the sound system there. On the way home I tried to play radio but no sound, I thought there's something need to setup. While I arrived home, I tried radio, Spotify, phone Bluetooth, none of them made any sound. Even the navigation had no voice. I'm 100% sure it's not on mute. I contacted the guy who took care of my delivery, he let me reboot and reset the car, it didn't work. I saw someone online mentioned let the car "sleep reset", it didn't work as well. I submitted a service ticket and was scheduled to visit service center next Monday.
I was very excited to drive this new R1S, but now I'm kind of disappointed. This nearly $100k car has such a dumb problem that even a $10k car wouldn't have. How did it pass QA?

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[godfodder0901]

I picked up my new R1S on Saturday in service center, I didn't test the sound system there. On the way home I tried to play radio but no sound, I thought there's something need to setup. While I arrived home, I tried radio, Spotify, phone Bluetooth, none of them made any sound. Even the navigation had no voice. I'm 100% sure it's not on mute. I contacted the guy who took care of my delivery, he let me reboot and reset the car, it didn't work. I saw someone online mentioned let the car "sleep reset", it didn't work as well. I submitted a service ticket and was scheduled to visit service center next Monday.
I was very excited to drive this new R1S, but now I'm kind of disappointed. This nearly $100k car has such a dumb problem that even a $10k car wouldn't have. How did it pass QA?

 

[No_Name5330]

No one can ever complain about their audio quality again after this fiasco!

 

[twraps]

I picked up my new R1S on Saturday in service center, I didn't test the sound system there. On the way home I tried to play radio but no sound, I thought there's something need to setup. While I arrived home, I tried radio, Spotify, phone Bluetooth, none of them made any sound. Even the navigation had no voice. I'm 100% sure it's not on mute. I contacted the guy who took care of my delivery, he let me reboot and reset the car, it didn't work. I saw someone online mentioned let the car "sleep reset", it didn't work as well. I submitted a service ticket and was scheduled to visit service center next Monday.
I was very excited to drive this new R1S, but now I'm kind of disappointed. This nearly $100k car has such a dumb problem that even a $10k car wouldn't have. How did it pass QA?

Try this (speaking from experience here!):
- Push the driver seat all the way back
- Lift up the plastic cover that's under it, lift it up at the front at least, no need to completely remove it
- You will see the amplifier there. See if the serial cable that's supposed to be in it, is actually in it and if it's fully in it...if unsure try unplugging it and re-plugging it.

Did that do the trick?

 

[BabyCarrot]

Try this (speaking from experience here!):
- Push the driver seat all the way back
- Lift up the plastic cover that's under it, lift it up at the front at least, no need to completely remove it
- You will see the amplifier there. See if the serial cable that's supposed to be in it, is actually in it and if it's fully in it...if unsure try unplugging it and re-plugging it.

Did that do the trick?

Thanks for this instruction. The plastic cover is so tight, I can barely lift it. I do see some serial cables under the seat (above plastic cover), they are all plugged. Is any one of them the amplifier cable?

 

[Redline]

I picked up my new R1S on Saturday in service center, I didn't test the sound system there. On the way home I tried to play radio but no sound, I thought there's something need to setup. While I arrived home, I tried radio, Spotify, phone Bluetooth, none of them made any sound. Even the navigation had no voice. I'm 100% sure it's not on mute. I contacted the guy who took care of my delivery, he let me reboot and reset the car, it didn't work. I saw someone online mentioned let the car "sleep reset", it didn't work as well. I submitted a service ticket and was scheduled to visit service center next Monday.
I was very excited to drive this new R1S, but now I'm kind of disappointed. This nearly $100k car has such a dumb problem that even a $10k car wouldn't have. How did it pass QA?

End of Qtr push...that's how.

I got my R1S the last day of the qtr. It was rushed.

Whatever it is, they'll take care of it.

 

[twraps]

Thanks for this instruction. The plastic cover is so tight, I can barely lift it. I do see some serial cables under the seat (above plastic cover), they are all plugged. Is any one of them the amplifier cable?

Nope, not this, let me send some pics later today… it should be plastic trim on the carpet floor, the amp is under it.

 

[twraps]

Sorry for the delay...it's been a busy day.
So, here is the panel under the driver seat that you need to lift up (no need to remove, just pry it open on one side) and here is the serial cable (or whatever the correct term is) that I suspect might be unplugged or just not fully plugged. I had a similar issue to you when I got my R1S - this cable was a bit off, not properly plugged and only the central dash speaker would work and nothing else. I just pushed it so it plugs in fully and the problem was solved.
I hope this helps and solves your issue too.

 

[BabyCarrot]

Sorry for the delay...it's been a busy day.
So, here is the panel under the driver seat that you need to lift up (no need to remove, just pry it open on one side) and here is the serial cable (or whatever the correct term is) that I suspect might be unplugged or just not fully plugged. I had a similar issue to you when I got my R1S - this cable was a bit off, not properly plugged and only the central dash speaker would work and nothing else. I just pushed it so it plugs in fully and the problem was solved.
I hope this helps and solves your issue too.

Thank you so much for these details. It seems mine is plugged properly.

It plugs so tight, so I cannot unplug it. I will need to visit the service center anyway on Monday. I have a broken plastic piece to replace, and couple doors hard to close because of misalignment.

 

[twraps]

Thank you so much for these details. It seems mine is plugged properly.

It plugs so tight, so I cannot unplug it. I will need to visit the service center anyway on Monday. I have a broken plastic piece to replace, and couple doors hard to close because of misalignment.

Ah, sorry to hear that. It was worth a try though I hope Rivian fixes it promptly.

 

[Brian-MS90D]

Unfortunately there does seem to be a good amount of March R1S's that have issues like this. Mine is in the shop with no diagnosis update or end in site:
https://www.rivianforums.com/forum/...will-not-drive-w-o-reboots.25662/#post-509315

And when I dropped it off there were 2 other new R1S owners joining me in the caravan to Enterprise who had similar electrical glitches.

Frustrating.

 

[DaveInCA]

I picked up my new R1S on Saturday in service center, I didn't test the sound system there. On the way home I tried to play radio but no sound, I thought there's something need to setup. While I arrived home, I tried radio, Spotify, phone Bluetooth, none of them made any sound. Even the navigation had no voice. I'm 100% sure it's not on mute. I contacted the guy who took care of my delivery, he let me reboot and reset the car, it didn't work. I saw someone online mentioned let the car "sleep reset", it didn't work as well. I submitted a service ticket and was scheduled to visit service center next Monday.
I was very excited to drive this new R1S, but now I'm kind of disappointed. This nearly $100k car has such a dumb problem that even a $10k car wouldn't have. How did it pass QA?

We have the same problem, but only with my wife's iPhone. A glitch in the connection software between the iPhone and the Rivian makes the entire speaker/microphone system not work. My iPhone does not have any problem. This is why it could pass QA. You could try rebooting your phone or possibly reinstalling the Rivian app on your phone.

 

[kyledmb]

I was very excited to drive this new R1S, but now I'm kind of disappointed. This nearly $100k car has such a dumb problem that even a $10k car wouldn't have. How did it pass QA?

Rivian has QA?

 

[DKM_R1S]

This message is for the people with the no sound problem. Did you try adjusting each of the individual volumes using the control on the screen (not the steering wheel)? There are 4 individual volume controls. I’d take a photo, but my R1S had been in the shop for 2 weeks.

 

[Paul Hackett]

I picked up my new R1S on Saturday in service center, I didn't test the sound system there. On the way home I tried to play radio but no sound, I thought there's something need to setup. While I arrived home, I tried radio, Spotify, phone Bluetooth, none of them made any sound. Even the navigation had no voice. I'm 100% sure it's not on mute. I contacted the guy who took care of my delivery, he let me reboot and reset the car, it didn't work. I saw someone online mentioned let the car "sleep reset", it didn't work as well. I submitted a service ticket and was scheduled to visit service center next Monday.
I was very excited to drive this new R1S, but now I'm kind of disappointed. This nearly $100k car has such a dumb problem that even a $10k car wouldn't have. How did it pass QA?

If you want the speakers to work that's a monthly subscription. Did you pay for that?

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