Error Message: Charging Unavailable until Serviced

[EVTrukHog]

Has anyone else received this message? I've gotten it a couple of times this week upon attempt to start the vehicle. It flashes the message and refuses to shift out of park. Has always reset itself upon a soft reboot or exiting the vehicle and re-awakening/opening it back up. Have a service call into the system, but curious if anyone else has dealt with this?

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[EVTrukHog]

As a follow up, it charged fine this evening, but the charge port door tried to close while the charger was still plugged in.

 

[Phateyu]

I had seen it twice since yesterday (have not charged since then), every time it just flashed the message and cleared itself, and the car drives fine.

 

[EVTrukHog]

I had seen it twice since yesterday (have not charged since then), every time it just flashed the message and cleared itself, and the car drives fine.

There is another thread that left someone stranded at a charging station with this same error message. Mine continues to appear somewhat randomly and takes either series of resets or putting the truck back to sleep and waking it up to clear. I've got service making a house call as the truck is currently not shifting out of Park and is not able to be driven. Still not sure if this is a software bug or physical problem with charging port/system.

My error message started on a seldom basis and became more frequent so I suggest you report it and continue to monitor.

 

[Khaneric]

I'm the person that was stranded... they had to change out my charging port. Said that the harness had the cable pushed out of it, possibly from the DCFC or something else. Not a good sign if it's more widespread.

 

[camaroz1985]

I'm the person that was stranded... they had to change out my charging port. Said that the harness had the cable pushed out of it, possibly from the DCFC or something else. Not a good sign if it's more widespread.

You didn't happen to take any pictures of the charge port did you? It would take a good deal of force to have the DC pins back out. I would think you would be able to feel an issue when inserting the DCFC connector.

 

[Khaneric]

You didn't happen to take any pictures of the charge port did you? It would take a good deal of force to have the DC pins back out. I would think you would be able to feel an issue when inserting the DCFC connector.

No I unfortunately didn't... I had the wife and kids with me so getting them home was priority over everything else that was going on. I did look at the pins on both the charger and truck and didn't notice anything out of the ordinary.

Also had no problem actually plugging in the charger.

 

[EVTrukHog]

No I unfortunately didn't... I had the wife and kids with me so getting them home was priority over everything else that was going on. I did look at the pins on both the charger and truck and didn't notice anything out of the ordinary.

Also had no problem actually plugging in the charger.

Was your vehicle still able to receive a charge when you got this error?

 

[Khaneric]

Was your vehicle still able to receive a charge when you got this error?

From a DC charger, no. When they towed the truck to the Service center i did notice them charging it over AC and from what i heard from them the truck still didn't go into gear. So it could AC charge, not DC Charge, and couldn't be put into gear.

 

[EVTrukHog]

From a DC charger, no. When they towed the truck to the Service center i did notice them charging it over AC and from what i heard from them the truck still didn't go into gear. So it could AC charge, not DC Charge, and couldn't be put into gear.

This sounds very similar to my situation. It will take a L2 charge without problem - haven't tried L3 charger. I'm about 225 miles from service center, so they're going to attempt a house call repair. Hopefullly, they don't have to haul it back to the SC. I may share with them your situation to shorten their learning curve.

 

[Khaneric]

This sounds very similar to my situation. It will take a L2 charge without problem - haven't tried L3 charger. I'm about 225 miles from service center, so they're going to attempt a house call repair. Hopefullly, they don't have to haul it back to the SC. I may share with them your situation to shorten their learning curve.

Honestly, I wouldn't recommend trying a DC charger as it might leave you stranded.

 

[EVTrukHog]

This sounds very similar to my situation. It will take a L2 charge without problem - haven't tried L3 charger. I'm about 225 miles from service center, so they're going to attempt a house call repair. Hopefullly, they don't have to haul it back to the SC. I may share with them your situation to shorten their learning curve.

Update: just got a call and they will be hauling it back to Dallas service center on Monday. Hope it's an easy (fast) fix.

 

[Khaneric]

Update: just got a call and they will be hauling it back to Dallas service center on Monday. Hope it's an easy (fast) fix.

Make sure you tell them over and over again to check the charging port and harness first. I'm guess my truck was in the shop 4 days longer then it should have been since they didn' t check that first.

 

[EVTrukHog]

Make sure you tell them over and over again to check the charging port and harness first. I'm guess my truck was in the shop 4 days longer then it should have been since they didn' t check that first.

Roger that. Do you mind telling me which Service Center fixed your vehicle? The Service Rep asked that question and I think they'll call them to shorten the learning curve. Your posts are helping me - much appreciated!

 

[Khaneric]

Roger that. Do you mind telling me which Service Center fixed your vehicle? The Service Rep asked that question and I think they'll call them to shorten the learning curve. Your posts are helping me - much appreciated!

El Segundo

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