I stand corrected.Rivian accidentally sent me two boxes of cargo crossbars instead of the one I ordered. I kindly informed them of the mix-up and helped get the spare back to them. No free items were sent as a thank you.
Rivian accidentally gave me the title and registration for the wrong VIN. It took months to address, meanwhile I was driving an unregistered vehicle, in effect. They finally corrected the error recently. No free items were sent as a thank you.
Rivian did honor their original pricing. That buys much more goodwill than freebies, certainly. And most importantly, I have a truck I love that's free of major defects.
Nice swag. Those are $40 on the website.Did y'all get a touch up pen from Rivian by any chance? Not sure if it was swag or mandatory but that showed up for me as well.